Brent Beuse
Melrose Park,IL
Summary
Adept in expert problem-solving and advanced technical communication, I significantly enhanced customer satisfaction at Motorola Solutions, INC by swiftly resolving complex issues. My proficiency in PremierOne CAD/Mobile and a strong background in emergency services, including roles at DUCOMM and as a firefighter, underscore my ability to deliver results in high-stakes environments.
Overview
32
32
years of professional experience
Work History
Specialist Customer Operations SR
Motorola Solutions, INC
Chicago, IL
11.2006 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
CAD Administrator
DUCOMM Public Safety Communications
Glendale Heights, IL
04.1997 - 10.2006
- Maintained Computer Aided Dispatch system responsible for Police, Fire and EMS emergency response vehicles for 30 communities.
- Supported over 500 mobile data computers for 30 communities across both RF and Verizon
networks. - Participant in several committees responsible for developing, implementing and overseeing Police, Fire
and EMS policies and procedures for 30 agencies residing within multiple counties.
Firefighter
Leyden Fire Protection District
Leyden Township, IL
03.1993 - 04.1997
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
High School Diploma -
West Leyden High School
Northlake, ILSkills
- Customer Relations
- Expert Problem Solving
- Advanced Technical Communication
- Proficient in PremierOne CAD/Mobile
- Proficient in ASPNET and C#
- Proficient in Microsoft Windows Server, SQL and SSRS
Timeline
Specialist Customer Operations SR
Motorola Solutions, INC
11.2006 - Current
CAD Administrator
DUCOMM Public Safety Communications
04.1997 - 10.2006
Firefighter
Leyden Fire Protection District
03.1993 - 04.1997
High School Diploma -
West Leyden High School