Sairy Bueche
Anna,TX
Summary
With a proven track record at Covetrus, I excel in root cause analysis and fostering robust customer relations. Leveraging critical thinking and consultative sales skills, I've significantly enhanced client satisfaction and operational efficiency. My expertise in CRM and data management drives quality assurance and problem-solving, contributing to impactful team achievements.
Overview
2
2
years of professional experience
Work History
Sr. Customer Service Exceptions Specialist
Covetrus
09.2024 - Current
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
Customer Service Representative
Covetrus
11.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Animal Science
Texas Tech University
Lubbock, TX05-2023
Skills
- Root Cause Analysis
- Customer Relations
- Technical communication
- Management collaboration
- Data Entry
- Consultative Sales
- Product Knowledge
- Critical Thinking
- Customer Relationship Management (CRM)
- Client Relations
Timeline
Sr. Customer Service Exceptions Specialist
Covetrus
09.2024 - Current
Customer Service Representative
Covetrus
11.2023 - 09.2024
Bachelor of Science - Animal Science
Texas Tech University
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