Brent Blackwell
Taylors,SC
Summary
Dynamic professional with a proven track record in driving revenue growth and enhancing client relationships across various industries. Expertise in operational efficiency and consultative selling, fostering teamwork, and resolving complex issues. Committed to delivering exceptional service and optimizing processes for sustained success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
BW Flexible Systems
Duncan, SC
07.2022 - Current
- Outperforms expectations of internal and external customers through strategic engagement and dedicated support.
- Cultivate customer trust by delivering effective and accurate service.
- Strive to meet and exceed individual sales commitments while contributing as a valuable team member.
- Responsive and capable of thriving in dynamic competitive environments and setting priorities with minimal supervision.
- Utilize critical thinking to ensure timely and effective decision-making.
- Collaborate with cross-functional teams to resolve technical and logistical issues, providing actionable recommendations for effective solutions.
General Manager
Big South Restaurant Group
Greer, SC
06.2020 - 07.2022
- Optimized profits by controlling food, beverage, and labor costs on a daily basis.
- Coordinated and supervised staff in daily work assignments to optimize productivity.
- Facilitated daily pre-shift and weekly departmental meetings to strengthen team alignment and optimize operational efficiency.
- Performed regular assessments of restaurant performance and addressed issues promptly to maintain high food quality and service standards.
- Managed issues or inquiries to facilitate favorable resolutions for all stakeholders.
Director of Catering Sales
Big South Restaurant Group
Arden, North Carolina
09.2017 - 06.2020
- Drove significant revenue growth through strategic initiatives and client engagement.
- Instituted best practices and processes for efficient execution of all aspects from order inception to delivery and follow-up.
- Initiated and developed an exemplary reputation for quality and professionalism.
- Developed an extensive network of repeat clientele.
- Managed multiple brand and business concepts to enhance market presence.
- Built strong base of new and existing clients by ensuring high levels of customer satisfaction and adherence to quality standards.
- Coordinated local store marketing efforts to increase brand visibility in the community.
- Trained and developed store associates to enhance catering service quality.
- Multiple markets to include Greenville, Spartanburg, and WNC.
General Manager
Aaron’s Inc.
Greer, SC
01.2012 - 09.2017
- Led overall business growth initiatives.
- Performance, profit and loss, compliance, staff management.
- Coordinated daily operations to streamline processes and improve efficiency.
- Acquisition and maintenance of customers.
- Oversaw inventory flow to ensure optimal stock levels and minimize shortages.
- Recruiting and development of staff.
- Performing P&L analysis.
Sales Manager/Customer Accounts Manager
Aaron’s Inc.
Greer, SC
01.2012 - 09.2017
- Drove overall business growth through strategic initiatives.
- Established quality customer contacts to achieve revenue goals.
- Created customer retention strategies to strengthen loyalty.
- Executed local store marketing initiatives to attract customers.
- Managed inventory flow to maintain stock levels.
- Acquisition and maintenance of customers.
Education
Business Management -
North Greenville University
Culinary Arts -
Spartanburg Community College
Skills
- Customer service and support
- Client relationship management
- Engagement strategies
- Issue resolution
- Consultative selling
- CRM tools proficiency
- Operational efficiency
- Process improvement
- Workflow optimization
- Task prioritization
- Training and development
- Team leadership
- Cross-functional collaboration
- Collaborative teamwork
- Problem solving
- Decision making
- Conflict resolution
- Analytical thinking
- Process optimization
- Effective communication skills
- Tactful communication
- Staff management
- Revenue growth strategies
- Strategic planning
Timeline
Customer Service Representative
BW Flexible Systems
07.2022 - Current
General Manager
Big South Restaurant Group
06.2020 - 07.2022
Director of Catering Sales
Big South Restaurant Group
09.2017 - 06.2020
General Manager
Aaron’s Inc.
01.2012 - 09.2017
Sales Manager/Customer Accounts Manager
Aaron’s Inc.
01.2012 - 09.2017
Business Management -
North Greenville University
Culinary Arts -
Spartanburg Community College