Brent Braxton
Houston,TX
Summary
Dynamic sales professional with a proven track record at Ivos International, adept in telemarketing and building customer relationships. Excelled in B2B development and inbound sales, achieving significant sales goals through expert product knowledge and strategic solution selling. Skilled in documentation and performance metrics, consistently exceeding team goals by fostering client rapport and engagement. Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.
Overview
20
20
years of professional experience
Work History
Inbound Call Center Representative
Direct Car Company
02.2021 - 09.2024
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
Account Manager - B2B Business Development
Ivos International
03.2012 - 02.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Outside Sales Representative
ABC Pest, Pool & Lawn Service
04.2004 - 11.2015
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Education
Bachelor of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX05.2001
Skills
- Telemarketing expertise
- Inbound sales
- Documentation And Reporting
- Performance Metrics
- Product Knowledge
- Appointment Scheduling
Timeline
Inbound Call Center Representative
Direct Car Company
02.2021 - 09.2024
Account Manager - B2B Business Development
Ivos International
03.2012 - 02.2021
Outside Sales Representative
ABC Pest, Pool & Lawn Service
04.2004 - 11.2015
Bachelor of Science - Criminal Justice
Prairie View A & M University
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