Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Buchtel

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Fraud Specialist 1-Subject Matter Expert

JPMorgan Chase
02.2023 - Current
  • Assisted in fraud prevention efforts by identifying discrepancies in applications and escalating suspicious cases for further investigation.
  • Educated customers on fraud prevention strategies to safeguard their personal information from potential security threats.
  • Served as a subject matter expert within the organization, providing guidance and support to colleagues in matters relating to fraud prevention and detection.
  • Participated in Scam Pilot Program to proactively intervene in high-risk wire transactions and educate customers on the current scams trends
  • Skilled in Claims, FHL, and experience in EMM

Head Technician

StoneCare Of Texas
05.2014 - 09.2022
  • Planned, scheduled and delegated daily work to team of employees.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Customer Service Manager

WS1.COM
06.2011 - 05.2014
  • Supervised employees and assessed performances to determine training needs.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

Education

Master of Science - Analytics

Louisiana State University
Baton Rouge, LA
12-2026

Graduate Certificate - Analytics

Louisiana State University
Baton Rouge, LA
12-2024

Bachelor of Science - Education

University of Akron
Akron, OH

Skills

  • Issue Resolution
  • Collaborative Team Player
  • Critical Thinking
  • Adaptability
  • Growth Mindset
  • Analytical Problem Solving

Timeline

Fraud Specialist 1-Subject Matter Expert

JPMorgan Chase
02.2023 - Current

Head Technician

StoneCare Of Texas
05.2014 - 09.2022

Customer Service Manager

WS1.COM
06.2011 - 05.2014

Master of Science - Analytics

Louisiana State University

Graduate Certificate - Analytics

Louisiana State University

Bachelor of Science - Education

University of Akron

Similar Profiles

CREATE PROFILE
Brent Buchtel