Brent Burns
Frisco
Summary
Dynamic professional with extensive experience at Allstate Insurance Co, excelling in team management and operational efficiency. Proven track record in enhancing estimate accuracy and fraud detection, while fostering a collaborative environment. Adept at training and onboarding, ensuring high standards of customer service and performance assessment. Committed to driving results and achieving excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Auto CSL
Allstate Insurance Co
Irving
06.2016 - Current
- Managed 8 to 10 auto adjusters, optimizing operational efficiency and team performance.
- Onboarded new adjusters to enhance team capabilities and foster development.
- Conducted daily estimate reviews to ensure accuracy in assessments.
- Reviewed files daily to confirm proper coverage and reduce fraud exposure.
- Performed daily phone reviews to maintain high standards of customer service.
- Provided daily support to auto team for policy inquiries and technical repair issues.
Team Leader Subro Total Loss Team
Allstate Insurance Co
Irving
08.2014 - 08.2016
- Managed team of 23 auto processors to enhance operational efficiency.
- Onboarded new processors to ensure smooth integration into workflows.
- Conducted daily file reviews to maintain compliance and accuracy.
- Performed daily phone reviews to assess performance and address issues.
- Ensured thorough file review, facilitating recovery of auto subrogation demands.
Auto Inside DE
Allstate Insurance Co
Irving
08.2010 - 08.2014
- Conducted oversight of 50 GHRN shops to ensure compliance with standards.
- Performed daily audits of shop estimates for accurate parts usage and repair times.
- Analyzed reports to verify shop estimate accuracy and enhance customer service.
- Suspended non-compliant shops to uphold Allstate's operational goals.
Auto DI Adjuster
Allstate Insurance Co
Irving
08.2008 - 08.2010
- Produced accurate auto estimates while ensuring appropriate part utilization.
- Collaborated with customers daily to clarify auto estimates and repair processes.
- Maintained high standards for claim experiences, enhancing customer satisfaction.
- Verified proper coverage for losses while identifying potential fraud exposure.
- Referred suspicious cases to Special Investigations Unit (SIU) for further review.
GHRN Admin
Allstate Insurance Co
Irving
08.2005 - 08.2008
- Collaborated with Allstate customers to resolve repair quality issues effectively.
- Coordinated with GHRN shops to address and manage quality concerns.
- Provided authorization for claim repairs in partnership with GHRN shops.
- Handled customer complaints regarding service from GHRN shops, ensuring prompt resolution.
Liability Claims Adjuster
Allstate Insurance Co
Plano
08.1999 - 08.2005
- Conducted in-depth investigations to assess liability in claims.
- Performed interviews with parties and witnesses to collect essential information.
- Requested police reports and analyzed scenes for comprehensive evaluations.
- Managed cause and origin requests for fire loss claims.
- Handled uninsured motorist claims with thorough attention to detail.
Education
BBA - Business Administration
Texas A&M University, Commerce TX,US
Commerce, TX05-1999
Skills
- Team management
- Operational efficiency
- Estimate accuracy
- File compliance
- Fraud detection
- Customer service
- Performance assessment
- Quality assurance
- Training and onboarding
- Communication skills
- Critical thinking
- Task prioritization
- Collaboration
- Dependable and responsible
Certification
- I-Car Platinum
- Fraud Claim Law Secialist
Timeline
Auto CSL
Allstate Insurance Co
06.2016 - Current
Team Leader Subro Total Loss Team
Allstate Insurance Co
08.2014 - 08.2016
Auto Inside DE
Allstate Insurance Co
08.2010 - 08.2014
Auto DI Adjuster
Allstate Insurance Co
08.2008 - 08.2010
GHRN Admin
Allstate Insurance Co
08.2005 - 08.2008
Liability Claims Adjuster
Allstate Insurance Co
08.1999 - 08.2005
BBA - Business Administration
Texas A&M University, Commerce TX,US
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