Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brent Carr

Union City,PA

Summary

Dynamic Software Support Specialist with a proven track record at Kubinski Business Systems, excelling in customer support and problem-solving. Enhanced client retention through exceptional interpersonal communication and effective troubleshooting. Skilled in software installation and remote assistance, delivering timely solutions that minimized operational disruptions. Committed to fostering strong client relationships and driving organizational success.

Overview

14
14
years of professional experience

Work History

Software Support Specialist

Kubinski Business Systems
03.2016 - Current
  • Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
  • Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
  • Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
  • Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
  • Fostered strong relationships with key clients by delivering personalized support and following up on previous issues, leading to increased loyalty and retention.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.

Deputy Chief/Director of Sales and Marketing

Regional Protective Services of Erie and Crawford County
06.2011 - 09.2018
  • Conducted thorough risk assessments for potential projects or initiatives before moving forward with implementation efforts..
  • Implemented innovative policies that improved staff retention rates while maintaining high levels of productivity.
  • Negotiated contracts with vendors to secure favorable terms that maximized value for the organization.
  • Served as a mentor to junior staff members, providing guidance on best practices for professional growth and development.
  • Developed strategic plans to address current challenges and future growth opportunities for the organization.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Associate of Science - Business Management And Marketing

Fortis Institute
Erie, PA
02-2016

Skills

  • Customer support
  • Software and hardware installation
  • Problem-solving
  • Interpersonal communication
  • Time management
  • Attention to detail
  • Remote support
  • Microsoft windows and office
  • Organizational skills
  • Training delivery
  • Verbal and written communication

Interests

I am a passionate and versatile artist with a strong creative background across multiple mediums, including sculpting, drawing, painting, and graphic design In addition to my visual arts experience, I am skilled in music production and have developed creative concepts for entertainment, including designing and producing pitch decks for television shows I thrive on bringing ideas to life, blending artistic vision with technical expertise to create impactful and engaging work

Timeline

Software Support Specialist

Kubinski Business Systems
03.2016 - Current

Deputy Chief/Director of Sales and Marketing

Regional Protective Services of Erie and Crawford County
06.2011 - 09.2018

Associate of Science - Business Management And Marketing

Fortis Institute

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