Brent Cesena
SANTACLARITA,CA
Summary
Dynamic International Shipping Coordinator with proven expertise at John Paul Mitchell Systems, enhancing customer satisfaction through effective problem-solving and meticulous documentation. Skilled in logistics management and adept at fostering teamwork, I successfully navigated complex shipping processes, ensuring timely deliveries and compliance with international regulations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
International and Domestic Order Puller
John Paul MItchell Systems
Santa Clarita, CA
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Ensured management satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Maintained a safe working environment by adhering to safety protocols and properly handling equipment during order pulling.
International Shipping Coordinator
John Paul MItchell Systems
Santa Clarita, CA
07.2016 - Current
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Improved customer satisfaction by quickly resolving issues related to shipments.
- Enhanced communication with clients regarding order status and shipping details.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
Truck Loader
John Paul MItchell Systems
Santa Clarita, CA
07.2016 - Current
- Loaded diverse range of cargo types, becoming proficient in specialized handling requirements.
- Enhanced warehouse efficiency by organizing pallets for quick access
- Assisted in training new hires on proper loading techniques and safety protocols.
- Increased delivery accuracy by double-checking shipment contents against packing lists prior to loading trucks.
- Loaded and strapped shipments into place on trucks.
- Ensured accurate inventory management through meticulous record-keeping and tracking of outgoing shipments.
- Safely operated forklifts and pallet jacks, maintaining zero-accident record throughout employment.
- Improved team coordination with clear communication during loading procedures.
- Loaded and secured cargo for transport, ensuring safe and damage-free delivery.
- Used forklift to lift pallets and heavy items into trucks.
- Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.
Education
High School Diploma -
William S. Hart High School
Newhall, CASkills
- Schedule planning
- Warehouse operations
- Transportation planning
- Documentation skills/attention to detail
- International shipping procedures
- Commercial Invoice processing/manifest review
- Freight coordination
- Order checking/tracking
- Teamwork and collaboration
- Warehouse safety
- Problem-solving
- Time management/multitasking
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Data documentation
- Self motivation
- Microsoft office - Proficient in D365
- Document preparation
- Professionalism
- Pallet jack operation
Certification
- Multi Module Transportation of Hazardous Materials by Air, Surface & Vessels.
- Pallet Jack and Forklift Certified
Languages
English
Native or Bilingual
English
Timeline
International Shipping Coordinator
John Paul MItchell Systems
07.2016 - Current
Truck Loader
John Paul MItchell Systems
07.2016 - Current
International and Domestic Order Puller
John Paul MItchell Systems
High School Diploma -
William S. Hart High School