Brent Coward585
Food Service Manger
Ontario,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths and experience in dynamic and fast paced settings.
Overview
17
17
years of professional experience
Work History
Manager of Food Services
Finger Lakes Area Counseling And Referral Agency
04.2020 - Current
- Managed and motivated 10 employees to be productive and engaged in work in three separate kitchen facilities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, deescalating potentially volatile situations, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Screened resumes and interviewed qualified candidates to increase workforce and talent for increased kitchen productivity.
- Conducted inventories and submitted food orders two to three times per week.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Small Business Owner
C & B Enterprises Catering And Food Production
06.2010 - Current
- Oversaw all operations for successful small business, ensuring efficient processes and quality services.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Inventories as required to keep operating costs to minimum levels. Business has been inactive since April 2020.
- Certified Food Service Manager through Monroe County Department of Health.
Valley Manor - Senior Living Apartment Complex
Episcopal Senior Life Community
12.2006 - 03.2020
- Mechanic Technician Class "A"/Maintenance Supervisor, with 3 subordinates and reporting to executive director.
- Evaluated staffing levels regularly to maintain optimal efficiency without compromising resident satisfaction or service quality.
- Hands on in apartment renovation/turnovers that included framing, drywall - "rough in and finishing," painting, plumbing and electrical work.
- Facilitated smooth transitions for new residents moving into residential community, minimizing stress during this process.
- Developed strong relationships with residents and families, ensuring open communication and trust.
- Licensed and Certified Asbestos Abatement Contract Supervisor. (Expired License)
Education
Associate of Arts - Culinary Arts
United States Navy
San Diego, CA; Napa Valley CA07.1997
High School Diploma -
Bartlett - Begich High School
25-500 N. Muldoon Rd. Anchorage, AK 9950405.1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager of Food Services
Finger Lakes Area Counseling And Referral Agency
04.2020 - Current
Small Business Owner
C & B Enterprises Catering And Food Production
06.2010 - Current
Valley Manor - Senior Living Apartment Complex
Episcopal Senior Life Community
12.2006 - 03.2020
Associate of Arts - Culinary Arts
United States Navy
High School Diploma -
Bartlett - Begich High School
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