Brent Dawkins
Dawkins Microscope
Millington,TN
19
years of professional experience
Professional Service Representative experienced in on-site support and customer relations. Delivered operational efficiency through troubleshooting and technical assistance while fostering team collaboration to achieve results. Adaptable to changing environments, consistently provided reliable and organized service and support.
Work History
On-Site Service Representative
6 Years 11 Months- Provided on-site support for inventory management, ensuring timely restocking and availability of products.
- Assisted customers with product selection, enhancing service experience and customer satisfaction.
- Collaborated with team members to optimize workflow processes, improving operational efficiency.
- Trained new staff on safety protocols and equipment handling, fostering a culture of safety compliance.
- Conducted regular inspections of equipment and tools, identifying maintenance needs to minimize downtime.
- Implemented inventory tracking systems, streamlining order fulfillment processes to enhance accuracy.
- Led initiatives for process improvements, resulting in reduced response times for customer inquiries.
- Promoted safe work practices among team members, adhering strictly to safety regulations and guidelines while onsite.
- Served as a reliable point of contact for customers, consistently exceeding expectations in responsiveness and professionalism.
- Improved customer satisfaction by promptly addressing and resolving on-site service issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Senior Service Technician
15 Years 10 Months- I currently am transitioning into taking over a family business that my father started in 1980. I provide sales, service repairs and routine microscope calibrations to the greater Memphis, TN area from large hospitals and veterinarians.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
US Army Soldier
3 Years- Acted as an 82nd airborne paratrooper and deployed once to Kandahar, Afghanistan. Led a team of five service members during training and missions. over five lower enlisted service members. Honorable Discharge
- Led tactical operations, ensuring mission readiness and effective execution of strategies in diverse environments.
- Trained and mentored junior soldiers, enhancing team performance and operational effectiveness.
- Oversaw maintenance of equipment, ensuring operational readiness through regular inspections and timely repairs.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
Education
High school or equivalent - Marketing/Business
Skills
Team Leader
Time management
Interpersonal communication
Issue resolution
Technical support
Follow-up skills
Problem Resolution
Prioritization skills
Critical thinking
Time management
Computer proficiency
Team collaboration
Team Leader
Adaptability
Complaint resolution
Follow-up techniques
Customer relationship management (CRM)
Timeline
On-Site Service Representative
Grainger
09.2019 - CurrentRead More
Senior Service Technician
Dawkins Microscope
10.2010 - CurrentRead More
US Army Soldier
82ND Airborne Division
09.2007 - 09.2010Read More
Bolton High School
High school or equivalent from Marketing/Business
Read More
US Army good conduct medal
Received medal for good conduct during my enlistment of the United States Army 82 Airborne Division