Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dania Solis

Indianapolis,IN

Summary

Proven leader and problem-solver with a track record of enhancing team performance and customer satisfaction at Sojo. Excelled in customer service and problem resolution, boosting efficiency through expert time management and active listening. Skilled in computer proficiency and team development, consistently achieving high standards and fostering a collaborative environment.

Work History

On-Site Service Representative

Valerie
07.2024 - Current
  • Demonstrated outstanding time management skills when balancing multiple competing priorities at once.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Help monitor who went in and out of the building. Also, help monitor how many people the client needed for the shift.

Team Leader

Ryan
07.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

GED -

Southport High School
971 E Banta Rd, Indianapolis, IN 46227
05.2023

Skills

Customer Service

Active Listening

Problem Resolution

Computer Proficiency

Product Knowledge

Team Development

Quality Control

Data Collection

Staff Training

Paperwork Processing

Administrative Support

Problem-solving abilities

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of Sojo staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

On-Site Service Representative

Valerie
07.2024 - Current

Team Leader

Ryan
07.2024 - Current

GED -

Southport High School

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Dania Solis