Andrew Lange
Wauseon
Summary
Dynamic On-Site Service Representative at Grainger Industrial Supply, adept at enhancing customer satisfaction through exceptional problem-solving and critical thinking. Successfully implemented process improvements, reducing downtime and streamlining workflows. Skilled in customer relations and proficient in Microsoft Excel, consistently delivering prompt service and exceeding expectations in responsiveness.
Overview
13
13
years of professional experience
Work History
On-Site Service Representative
Grainger Industrial Supply
04.2013 - Current
- Managed inventory levels to ensure timely restocking and minimize downtime.
- Provided on-site support for product inquiries and technical assistance to customers.
- Conducted routine maintenance checks on equipment to enhance operational efficiency.
- Trained new staff on safety protocols and service procedures to ensure compliance.
- Implemented process improvements that streamlined order fulfillment and customer service workflows.
- Collaborated with cross-functional teams to resolve customer issues effectively and efficiently.
- Collaborated with cross-functional teams to provide comprehensive support for customer needs.
- Reduced downtime for customers by performing preventive maintenance on equipment and machinery.
- Served as a reliable point of contact for customers, consistently exceeding expectations in responsiveness and professionalism.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Wauseon High School
Wauseon, OHSkills
- Sales support
- Customer service
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Customer relations
- Microsoft Excel
- Data entry
Timeline
On-Site Service Representative
Grainger Industrial Supply
04.2013 - Current
High School Diploma -
Wauseon High School