Professional Summary
Overview
Work History
Education
Skills
Timeline

Lacey Redmond

Grainger Industrial Supply
SAINTJOSEPH,MO
19
years of professional experience

Dedicated professional with strong customer service and problem-solving skills. Experienced in managing multiple tasks, analyzing trends, and driving continuous improvement in service delivery.

Work History

On-Site Service Representative

8 Months
Grainger Industrial Supply | 12.2025 - Current

Service multiple customer locations

Stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted

Identify continuous improvement opportunities in productivity, process, and cycle time

Associate Product Market Manager

4 Years 5 Months
Hillyard Industries | 10.2020 - 03.2025
  • Developed and implemented marketing strategies to enhance brand visibility and product awareness.
  • Led cross-functional teams to execute promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends and customer feedback to refine product positioning and optimize marketing efforts.
  • Managed budgets for marketing initiatives, ensuring effective allocation of resources for maximum impact.

Service Buyer

2 Years 1 Month
Snorkel | 09.2018 - 10.2020
  • Negotiated contracts with suppliers to secure favorable terms and enhance supply chain efficiency.
  • Analyzed market trends to optimize purchasing strategies and reduce costs.
  • Collaborated with cross-functional teams to forecast demand and align purchasing plans accordingly.
  • Managed inventory levels to ensure timely availability of products while minimizing excess stock.

Customer Service Representative

3 Years 1 Month
Rite-Pack Inc. | 08.2015 - 09.2018
  • Collaborated with the production manager to complete the open order report and meet due dates.
  • Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
  • Reduced customer complaints with proactive communication and timely resolutions.
  • Exceeded performance targets through diligent follow-up on outstanding issues and proactive problem-solving.

Financial Services Representative

8 Years 1 Month
Commerce Bank | 07.2007 - 08.2015
  • Developed comprehensive financial plans tailored to individual client needs, ensuring alignment with long-term goals.
  • Provided personalized financial guidance to clients, enhancing satisfaction and retention.
  • Met and exceeded monthly sales goals set by manager
  • Developed relationships and built rapport with customers to ensure long-term loyalty and repeat business
  • Followed banking regulations to protect from fraud and loss

Education

High School Diploma

Savannah High School | Savannah, MO

Skills

Sales support
Customer service
Analytical thinking
Task prioritization
Inventory management
Issue resolution
Client rapport

Timeline

On-Site Service Representative

Grainger Industrial Supply
12.2025 - CurrentRead More

Associate Product Market Manager

Hillyard Industries
10.2020 - 03.2025Read More

Service Buyer

Snorkel
09.2018 - 10.2020Read More

Customer Service Representative

Rite-Pack Inc.
08.2015 - 09.2018Read More

Financial Services Representative

Commerce Bank
07.2007 - 08.2015Read More

Savannah High School

High School Diploma
Read More
Lacey Redmond