Dedicated professional with strong customer service and problem-solving skills. Experienced in managing multiple tasks, analyzing trends, and driving continuous improvement in service delivery.
Work History
On-Site Service Representative
8 Months
Grainger Industrial Supply | 12.2025 - Current
Service multiple customer locations
Stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Identify continuous improvement opportunities in productivity, process, and cycle time
Associate Product Market Manager
4 Years 5 Months
Hillyard Industries | 10.2020 - 03.2025
Developed and implemented marketing strategies to enhance brand visibility and product awareness.
Led cross-functional teams to execute promotional campaigns, driving customer engagement and sales growth.
Analyzed market trends and customer feedback to refine product positioning and optimize marketing efforts.
Managed budgets for marketing initiatives, ensuring effective allocation of resources for maximum impact.
Service Buyer
2 Years 1 Month
Snorkel | 09.2018 - 10.2020
Negotiated contracts with suppliers to secure favorable terms and enhance supply chain efficiency.
Analyzed market trends to optimize purchasing strategies and reduce costs.
Collaborated with cross-functional teams to forecast demand and align purchasing plans accordingly.
Managed inventory levels to ensure timely availability of products while minimizing excess stock.
Customer Service Representative
3 Years 1 Month
Rite-Pack Inc. | 08.2015 - 09.2018
Collaborated with the production manager to complete the open order report and meet due dates.
Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
Reduced customer complaints with proactive communication and timely resolutions.
Exceeded performance targets through diligent follow-up on outstanding issues and proactive problem-solving.
Financial Services Representative
8 Years 1 Month
Commerce Bank | 07.2007 - 08.2015
Developed comprehensive financial plans tailored to individual client needs, ensuring alignment with long-term goals.
Provided personalized financial guidance to clients, enhancing satisfaction and retention.
Met and exceeded monthly sales goals set by manager
Developed relationships and built rapport with customers to ensure long-term loyalty and repeat business
Followed banking regulations to protect from fraud and loss