Brent Dillow
South Portsmouth,KY
Summary
Dynamic and results-driven servant leader with a proven track record in fostering team cohesion and enhancing performance through strategic support and role clarity. Extensive management experience is complemented by an adaptable and approachable demeanor that encourages collaboration and high-quality service delivery. Skilled in navigating complex challenges while maintaining a focus on team development and organizational goals. Committed to driving success by empowering team members to excel in their roles.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Addiction Recovery Care
Louisa, KY
06.2021 - 02.2026
- Supervised daily operations to ensure adherence to quality and safety standards.
- Managed staff scheduling and workflow to optimize resource allocation.
- Developed training programs for new employees, enhancing onboarding efficiency.
- Implemented process improvements that streamlined operational procedures and reduced downtime.
- Led team meetings to review performance metrics and address operational challenges.
- Maintained compliance with regulatory requirements through diligent oversight of workflows.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Office Manager
Addiction Recovery Care
Catlettsburg, KY
08.2019 - 06.2021
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Enhanced collaboration between team members by preparing meeting materials and using effective communication.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled incoming business and client requests for information.
- Solved problems timely and effectively.
- Consulted with Director to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Interacted with persons served professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received, screened and routed incoming calls.
Residential Admissions Specialist
Addiction Recovery Care
Catlettsburg, KY
08.2019 - 05.2020
- Completed intake assessment forms and filed clients' charts.
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
Intern
Addiction Recovery Care
Louisa, KY
12.2018 - 08.2019
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Transported clients to customer locations whenever needed.
- Kept inventory and ordered food for house.
- Made sure house was kept up to the licensure qualifications.
- Made sure chores were completed and that the house was kept up to the directors specification.
Installation Manager
Home Town Carpet
Ashland, KY
06.2014 - 07.2018
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Conducted thorough inspections of installation areas to check for adequate supports and any moisture concerns.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
Education
Associate of Science - PSS
Sullivan
Louisa, KY04-2019
Associate of Science - Electromechanical Engineering Technologies
Shawnee State University
Portsmouth, OHHigh School Diploma - undefined
Greenup County High School
Greenup, KY06-1992
Skills
- Policy and procedure modification
- Documentation and control
- Organizational skills
- Team Leadership
- Staff Management
- Office management
- Effective Communication
- Excellent multi-tasking ability
- Office administration
- Strategic Planning
- Workflow planning
- Operations management
- Performance monitoring
- Staff supervision
- Employee development
- Logistics oversight
- Compliance management
- Delegation
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of SNAP Procedures.
Timeline
Operations Supervisor
Addiction Recovery Care
06.2021 - 02.2026
Office Manager
Addiction Recovery Care
08.2019 - 06.2021
Residential Admissions Specialist
Addiction Recovery Care
08.2019 - 05.2020
Intern
Addiction Recovery Care
12.2018 - 08.2019
Installation Manager
Home Town Carpet
06.2014 - 07.2018
Associate of Science - Electromechanical Engineering Technologies
Shawnee State University
High School Diploma - undefined
Greenup County High School
Associate of Science - PSS
Sullivan