Brent Evenson
Dexter
Summary
Hardworking with great customer Service skills with 12 years of experience working in commercial real estate HVAC and total of 24 years in the HVAC feild. Trained in project and time management with extensive knowledge of HVAC and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Lead HVAC Service Tech
Doug' Plumbing & Heating
Guthrie Center
01.2022 - 01.2026
- Repaired and installed HVAC systems in residential and commercial properties without any supervision.
- Diagnosed heating/cooling/Geo Thermal systems and performed necessary repairs or replacements.
- Conducted routine maintenance on HVAC equipment to ensure optimal performance.
- Assisted customers in understanding service options and maintenance recommendations.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customers both residential and commercial.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches, compressors and etc.
- Troubleshot electrical circuits for not only HVAC systems using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted/scheduled service appointments to diagnose and fix problems as well as routine maintenance.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy and follow up.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Tested repaired items to ensure functionality before returning them to customers.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Communicated with vendors regarding supply orders and delivery timelines.
- Prepared job assignment reports and forms for accountability and traceability.
- Collaborated with team members to complete projects efficiently and effectively.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Communicated with distributors to acquire necessary equipment for projects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Maintenance Supervisor
Hubbell Realty Company
West Des Moines
04.2019 - 05.2021
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Provided guidance to management regarding project bids for onsite improvements.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Tested systems to enhance power flow and safely install new system components, fixtures and motors.
- Procured pricing information from various vendors to support cost-effective purchasing.
HVAC Team Leader
R And R Realty Group
West Des Moines
05.2007 - 02.2019
- Supported Chief Operating Officer with daily operational functions.
- Worked directly with property management and upper management to achieve daily workload completion and budgets.
- Copied, logged and scanned supporting documentation.
- Verified work assignment integrity, accuracy and customer satisfaction.
- Responded to customer requests via telephone, email and face to face interaction.
- Responsible for employee evaluation which resulted in marked performance improvements.
- Responsible for daily work order assignments and delegations with self performed repairs.
- Responsible for weekly work order/time card approvals.
- Responsible for assisting other team members with technical expertise.
- Responsible for customer/vendor relationships in HVAC department and maintaining good standing relations.
- Responsible to procure multiple bids to protect the customers best interest and dollar.
- Responsible for a wide variety of equipment to include; building automation controls, boilers, large scale DX systems, heat pumps, VAV, top end rebuilds of Trane E/R model compressors, package RTU's and provide PM/repairs on the above.
HVAC Service Technician
Dayton Heating & Air Conditioning Inc.
Urbandale
04.2004 - 05.2007
- Responsible for running commercial and residential service calls/repairs with little to no supervision. Responsible for customer interactions and payment collections. Maintain company issued vehicle.
HVAC Service Technician
Fereday Heating And Air Conditioning
Waterloo
06.1995 - 03.2004
- Responsible for running commercial and residential service calls/repairs with little to no supervision. Responsible for customer interactions and payment collections. Maintain company issued vehicle.
Education
HVAC/R Certification -
Hawkeye Community College
Waterloo, IASkills
- Confident and professional communication skills
- Team liaison
- Self-motivated and capable of being self-managed and independent
- Team leadership
- Strong trouble shooting skills
- Able to multi task with proficiency
- Knowledge of a variety of HVAC/R systems
- Able to adapt to a fast paced environment/industry and the willingness to learn new things
- Great mechanical aptitude
- Able to read diagrams and schematics
- Proficient in servicing all make and manufacturer's equipment
- Basic computer skills with user knowledge and abilities in Johnson Controls, Andover, Trane and Compass BAS controls
- Knowledge and calibrating abilities with pneumatic controls/stats
Accomplishments
- Excellence in leadership 2010 & 2012
- Supervised team of 5 staff members
- Service star award for accomplishments in exceeding company expectations 2009 & 2010
- Participation in Coaching and Mentoring for Technical Leaders University of Wisconsin
Certification
- HVAC/R Diploma
- State of Iowa Master HVAC/R License
- Type 1 & 2 EPA certified
- IntelliPak 1&2 Rooftops Trane University
- National Association of Power Engineers School
References
References available upon request.
Timeline
Lead HVAC Service Tech
Doug' Plumbing & Heating
01.2022 - 01.2026
Maintenance Supervisor
Hubbell Realty Company
04.2019 - 05.2021
HVAC Team Leader
R And R Realty Group
05.2007 - 02.2019
HVAC Service Technician
Dayton Heating & Air Conditioning Inc.
04.2004 - 05.2007
HVAC Service Technician
Fereday Heating And Air Conditioning
06.1995 - 03.2004
HVAC/R Certification -
Hawkeye Community College