Brent Figuera
New York City
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
9
9
years of professional experience
Work History
Regional Operations Manager
ServiceUp
04.2023 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Streamlined regional operations by implementing efficient processes and procedures.
Fleet Manager
Zipcar
12.2020 - 04.2023
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
Office Operations Supervisor
Montefiore Health System
01.2019 - 12.2020
- Collaborated with other department supervisors to achieve company-wide goals and objectives.
- Implemented effective communication channels between departments for seamless collaboration on projects and initiatives.
- Monitored budget expenditures closely, reallocating resources as necessary to meet evolving needs.
- Completed bi-weekly payroll for 42 employees.
Inventory Specialist Supervisor
Nike
01.2016 - 01.2019
- Led cross-functional teams in collaborative projects focused on improving aspects of the overall supply chain operation.
- Maintained detailed records of all inventory transactions, enabling accurate reporting and analysis of trends over time.
- Monitored production levels and implemented measures to increase output.
Education
Bachelor of Science - BS - Psychology
Binghamton University
New York, New York01.2022
Associate of Arts - AA - Criminal Justice/Law Enforcement Administration
CUNY Bronx Community College
Bronx, New York01.2019
Skills
- Customer Relationship Management
- Project Management
- Customer Satisfaction
- Excellent interpersonal skills
- Key Performance Indicators
- Operational Efficiency
Websites
Roles And Responsibilities
- Ensure regional branches meet/exceed targets; analyze/report performance data; recommend improvements.
- Oversee recruitment, onboarding, and staff development; foster a collaborative team environment.
- Build and maintain business partner relationships; streamline market operations for efficiency.
- Streamlined regional operations, enhancing efficiency and staff performance.
- Boosted market connectivity, ensuring operational targets are surpassed.
- Implemented cohesive branding and fleet design, enhancing brand visibility and recognition.
- Directed fleet coordinators, optimizing workflow and boosting team efficiency.
- Ensured regulatory compliance by monitoring vehicles for adherence to state and federal standards.
- Set and enforced KPIs, ensuring timely achievement of goals.
- Managed production times, increasing productivity and output by 46%.
- Directed office operations, scheduled appointments, and ensured smooth workflow for department managers.
- Trained new hires on company processes, enhancing team productivity and efficiency.
Languages
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Regional Operations Manager
ServiceUp
04.2023 - Current
Fleet Manager
Zipcar
12.2020 - 04.2023
Office Operations Supervisor
Montefiore Health System
01.2019 - 12.2020
Inventory Specialist Supervisor
Nike
01.2016 - 01.2019
Bachelor of Science - BS - Psychology
Binghamton University
Associate of Arts - AA - Criminal Justice/Law Enforcement Administration
CUNY Bronx Community College
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