Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brent Gates

Cincinnati,OH

Summary

Outgoing Wireless Sales Associate offering 4 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Team player with positive attitude and great track record of being a top performer in both sales metrics, and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Field Sales Representative

Altafiber
03.2023 - Current
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Maintained responsibility for Hundreds of accounts within assigned territory, consistently touching base to assess needs and satisfaction.
  • Conducted research to monitor market conditions and industry competitors.
  • Contributed to team objectives in fast-paced environment.

Mobile Expert

T-Mobile
06.2019 - Current
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs by tailoring each transaction to the unique individual.
  • Upsold customers by recommending accessories and promotions to increase revenue. (Top down selling included.)
  • Assisted and supported training of new sales associates.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Guided customers to quickly locate merchandise in showroom.
  • Demonstrated proficient product knowledge to customers and provided detailed product information after asking personalized questions to right fit each customer.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Front of House Supervisor

AMC Theatres
11.2017 - 11.2019
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Back of House Supervisor

AMC Theatres
11.2017 - 11.2019
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Helped lead our theatre from Net loss of 7,000,000 annually to 700,00 annually. Brought creative ideas to the workplace that increased efficiency, productivity, and morale.

Education

Business Management

University of Cincinnati Clermont College
Batavia, OH

High School Diploma -

Archbishop McNicholas
Cincinnati, OH
05.2018

Skills

  • Effective Customer Communication
  • Explaining Benefits
  • Effective time management
  • Meeting Sales Goals
  • Service Contracts
  • Process orientated, results driven leadership
  • Growth mindset
  • Persuasion
  • Sales Records Management
  • Building Customer Loyalty
  • Merchandise Recommendations
  • Sales pitch development

Accomplishments

    -Top sales rep for store in the year of 2021

    -Top 1% in company for Q4 of 2021

    -Multiple Quarterly rankings in the top 10% of my company

    -Numerous sales pitches modeled after mine.

    -Lead store in monthly ranking 12 times

    -PEAK award nominee: award given to reps who lead by example in sales and customer service, team player, and consistency.

Timeline

Field Sales Representative

Altafiber
03.2023 - Current

Mobile Expert

T-Mobile
06.2019 - Current

Front of House Supervisor

AMC Theatres
11.2017 - 11.2019

Back of House Supervisor

AMC Theatres
11.2017 - 11.2019

Business Management

University of Cincinnati Clermont College

High School Diploma -

Archbishop McNicholas

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Brent Gates