Sergio Perez
Los Angeles,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Sales & Marketing Representative
Techtronic Tools Industries
01.2022 - Current
- Managed a $5 million account by executing successful events and campaigns, resulting in a 5% increase in 2021.
- Developed and implemented marketing strategies to increase TTI brand awareness.
- Exemplified fantastic customer service by providing product knowledge and ensuring customer satisfaction.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Leveraged store relationships to gain additional merchandising locations in high-traffic areas.
- Product knowledge across all brands – able to PK Home Depot managers and associates on exciting new promotions
- Created and maintained customer databases to facilitate customer segmentation.
- Researched competitor marketing trends and prices using data analysis.
Assistant Store Manager
JD Sports
07.2018 - 07.2021
- Performed store operations such as open/close the store
- Coached associates to help benefit the store’s performance within the district
- Coordinated strategic methods for top brand launch events
- Executed marketing campaigns.
Sales Associate
Finish Line Macys
10.2017 - 07.2018
- Top performer on a weekly basis
- Improved store’s Key Performance Indicators / Metrics
- Ability to upsell additional merchandise to every customer
- Handpicked to attend and assist with product testing and development at major brand events.
Education
Bachelor of Science - Business Administration Emphasis in Marketing
California State University - Los Angeles
Los Angeles, CA08.2021
Skills
- Microsoft Excel
- Profit Target Achievement
- Phone Etiquette
- Customer Insight
- Brand Management
- Easily Adaptable
- Competitive Analysis
- Effective Customer Communication
- Marketing Team Development
- Public Speaking
- Advertising
- Leadership
Certification
- Persuasive UX: The Power of Self-Image
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Field Sales & Marketing Representative
Techtronic Tools Industries
01.2022 - Current
Assistant Store Manager
JD Sports
07.2018 - 07.2021
Sales Associate
Finish Line Macys
10.2017 - 07.2018
Bachelor of Science - Business Administration Emphasis in Marketing
California State University - Los Angeles
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