Brent Gellineau
Eddies Attic
Atlanta,GA
20
years of professional experience
Strategic-thinking individual, with 10+ yeras experienced in Account Mgmt and Sales. Offering friendly engaging personality with expertise in improving customer relationships.
Work History
Bartender
2 Years 4 Months- Maintained inventory levels working with mgmt to ensure product availability.
- Developed strong relationships with patrons, resulting in increased repeat business and customer loyalty.
- Collaborated with management to create engaging promotional events that boosted bar visibility.
- Resolved customer complaints effectively, enhancing overall satisfaction and retention rates.
- Served high customer volumes.
Owner
6 Years 2 Months- Managed day-to-day business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Customer Care & Retention Specialist
2 Years 7 Months- Coordinated credits/ promotions to ensure customer satisfaction and retain clientele.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Account Mgr/Sales Rep
1 Year 5 Months- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service/Tech Support
1 Year 10 Months- Assisted small business owners with operation of multiple product.
- Activated and deactivated customer accounts.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained a high sales quota amongst repeat clientele.
Education
Bachelor of Science - Communications
Skills
Customer service/sales expert
Team first mentality
Hard working
Adaptive work mindset
Timeline
Bartender
Eddies Attic
04.2024 - CurrentRead More
Owner
Dyna/Conn Transports
10.2017 - 12.2023Read More
Customer Care & Retention Specialist
Verizon Wireless
08.2010 - 03.2013Read More
Account Mgr/Sales Rep
Terminix
10.2008 - 03.2010Read More
Customer Service/Tech Support
Sage Software
07.2006 - 05.2008Read More
Ga Southern University
Bachelor of Science from Communications
Read More