Brent Hanks
Results-driven hiring manager specializing in candidate sourcing, data-driven recruitment, and onboarding processes. Proven track record of decreasing turnover by 38% through innovative evaluation techniques and strong relationship building.
Professional with deep experience in managing talent acquisition and optimizing hiring processes. Known for fostering team collaboration and driving results, adapting seamlessly to changing needs. Skilled in strategic planning, candidate assessment, and building strong relationships to enhance organizational growth. Reliable and resourceful with focus on achieving high-quality outcomes.
Work History
Hiring Manager
7 Years 11 Months- Collaborated with VP of Operations to understand staffing requirements and organizational goals
- Maintained under budget during every recruiting process
created and maintained hiring to loss/turnover rate spreadsheet
- Conduct thorough candidate assessments, interviews, and evaluations to ensure alignment with job requirements and career
aspirations.
- Decreased turnover by 38% by creating score cards for each candidate to pinpoint an average range that showed the best
candidates to hire
- Created phone screen and interview questionnaire (to create a base and streamline the process).
- Facilitate salary negotiations and manage the offer process, ensuring a smooth transition from candidate acceptance to
onboarding
- Managed full life cycle of new hire/rehire through onboarding, employment (including processing changes and answering
questions), as well as through leaving process
- Utilized various sourcing methods, including job boards, social media, networking, and industry events, to identify
and attract talent
collaborated with 3rd party recruiters
- Attended job fairs
HR Administrator
Company Trainer July2013-June 2016
Compliance with recruitment policies, employment laws, and industry regulations Verify I-9 documents; submit accurate payroll information
- Conducted exit interview for all leaving employees
- conducted initial candidate phone screens
- Maintained daily reports for timesheets, weekly future casting of shifts for tech center needs
Company Trainer
July2013-June 2016
- Created, updated and maintained procedural and training documentation for technical processes
- Trained new highers
deployed tests and graded them
- Created test calls for new hires to take in order to better prepare them for going live
Quality Assurance
March 2012-July2013
- Assisted business systems analysts, technical teams and human resource management with user acceptance and smooth testing processes and implementations
- Monitored Tech calls for efficiency and company procedures followed correctly
- Handled end user complaints
- Coached IT techs
Level 3 Tech
December 2010-March 2012
- Troubleshoot end user network connections for 140 ISP’s with 8 different network connection types
- Given administrator rights to the back end of more networks
- New hire shadow
- Configured end user applications
- Ended tech support position with highest amount of end user compliments in the company, and is still the highest to this day
- Resolution rate of 96%
Level 2 Tech
November 2009 - December2010
- Troubleshoot end user network connections for 110 ISP’s with 5 different network connection types
- Given administrator rights to the back end of the network for all providers offered
- New hire shadow
- Configured end user applications
- Resolution rate of 92%
Level 1 Tech
December 2008-November2009
- Support and troubleshoot the front-end user
- Trouble shoot end user network connections for 85 ISP’s with 3 different network connection types
- Provided excellent customer service using instructions end users understand Configured end user applications
- Resolution rate of 89%
Education
BBA - Business Administration And Management
Skills
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 4 in the development of flowcharts for each individual company