Brent Harmon

Facilitated strategic meetings

• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. Then implemented those plans with carriers.

Facilitated HRIS System Integration for 27 Clients, Ensuring Seamless Operations:

• Oversaw successful implementation of health and savings programs, communication materials, and HRIS systems for 27 clients.

Negotiated $1,637,231 in Renewal Savings:

• Showcased financial acumen and client advocacy in negotiating substantial renewal savings.

Led client benefit strategy sessions, aligning solutions with business objectives.

• Conducted market research to stay abreast of industry trends and emerging benefit technologies.
• Collaborated with internal teams to streamline benefit program implementation processes.
• Managed open enrollment processes, ensuring a seamless experience for clients and their employees.
• Advised clients on cost-effective benefit solutions while maximizing employee satisfaction.

• Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
• Updated personnel handbooks and individual records to keep filed accurate and detailed.
• Organized positions by factors such as salary and status to develop effective categories and operational strategies.

Increased Client Retention by 15%:

• Implemented targeted client engagement strategies, resulting in a 15% increase in client retention over a one-year period.

Streamlined Implementation Process, Reducing Time by 12%:

• Implemented process improvements, resulting in a 12% reduction in the time required for health and savings program implementations.

Achieved a Net Promoter Score (NPS) Surge to 8.6:

• Enhanced client relationships through effective communication and tailored solutions, resulting in an outstanding Net Promoter Score (NPS) of 8.6.

Accelerated Benefits Implementation, Reducing Timelines by 20%:

• Implemented streamlined processes, reducing the time required for benefits program implementation by an impressive 20%.