Brent A. Hill
Alexandria,VA
Summary
Dynamic professional with a proven track record at the National Center for Missing and Exploited Children, excelling in organizational skills and creative problem solving. Recognized for enhancing team performance and delivering exceptional customer service while managing complex inquiries and training staff effectively. Adaptable and quick learner, committed to achieving impactful outcomes.
Overview
20
20
years of professional experience
Work History
Senior Photo Distribution Specialist
National Center for Missing and Exploited Children
Alexandria, VA
01.2021 - 12.2025
- Coordinated distribution of resources to support child protection initiatives.
- Assisted in creating training materials for staff on distribution protocols.
- Developed relationships with vendors to enhance supply chain efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Photo Distribution Specialist
National Center for Missing & Exploited Children
Alexandria, VA
01.2017 - 01.2021
- Coordinated distribution of resources to support child protection initiatives.
- Assisted in creating training materials for staff on distribution protocols.
- Developed relationships with vendors to enhance supply chain efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project
Front Desk Assistant
National Center for missing & exploited children
Alexandria, VA
04.2014 - 01.2017
- Maintained office supplies and ensured front desk operations ran smoothly.
- Trained new front desk staff on procedures and best practices.
- Handled sensitive information with confidentiality and professionalism.
- Welcomed large volume of guests and high profile visitor
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
Server
Pizzeria Paradiso
Alexandria, VA
01.2013 - 01.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Set up and prepared dining areas for special events or busy shifts.
Bartender
Holiday Inn
Alexandria, VA
01.2012 - 12.2013
- Prepared and crafted a variety of beverages for diverse clientele.
- Provided exceptional customer service to enhance guest experiences.
- Managed inventory and restocked supplies to ensure seamless operations.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Maintained cleanliness and organization of the bar area at all times.
Delivery Driver/Prep/Cashier/Kitchen
Pizza Fusion
Fort Lauderdale, Florida
08.2010 - 10.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Provided fast and effective delivery time.
Front Desk
Courtyard Marriott
Springfield, Virginia
04.2006 - 08.2008
- Provided excellent customer service for guest check-in, room inquiries, and problem solving.
- Maintained up-to-date knowledge of property policies.
- Trained new employees on front desk operations and hotel policies across all three shifts.
- Performed night audit to include "rolling over" the system, and balancing all daily transactions in the FOSSE and PMS systems.
- Experienced working all shifts.
Bartender
Top Golf USA
Kingstowne, Virginia
07.2005 - 09.2005
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered questions regarding bar and food options.
- Provided assistance for servers when needed.
Education
High school diploma -
Hayfield Secondary Highschool
Alexandria, Virginia, USA01.2002
Some College (No Degree) - Video Production
Art Institute of Fort Lauderdale
Fort Lauderdale, Florida, USASkills
- Effective communicator
- Detail oriented and organized
- Creative problem solver
- Active listening
- Quick learner
- Energetic attitude
- Adaptable
- Flexible
Career Overview
Highly enthusiastic customer service representative with 2+ years client interface experience.
Timeline
Senior Photo Distribution Specialist
National Center for Missing and Exploited Children
01.2021 - 12.2025
Photo Distribution Specialist
National Center for Missing & Exploited Children
01.2017 - 01.2021
Front Desk Assistant
National Center for missing & exploited children
04.2014 - 01.2017
Server
Pizzeria Paradiso
01.2013 - 01.2014
Bartender
Holiday Inn
01.2012 - 12.2013
Delivery Driver/Prep/Cashier/Kitchen
Pizza Fusion
08.2010 - 10.2011
Front Desk
Courtyard Marriott
04.2006 - 08.2008
Bartender
Top Golf USA
07.2005 - 09.2005
High school diploma -
Hayfield Secondary Highschool
Some College (No Degree) - Video Production
Art Institute of Fort Lauderdale