Summary
Overview
Work History
Education
Skills
Awards
Timeline

Tajuana McCray

Jacksonville,AR

Summary

Professional with significant experience and readiness for Senior Specialist roles. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.

Overview

22
22
years of professional experience

Work History

Senior Specialist Account Coordinator

Cardinal Health
05.2022 - 05.2025
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Optimized supply chain operations, forging strong supplier relationships to ensure timely and cost-effective delivery of materials.
  • Followed all company policies and procedures to deliver quality work.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.

Senior Customer Service Rep

Cardinal Health
05.2010 - 05.2022
  • Provide outsourced services to customers.
  • Act as a liaison in problem-solving, research, and problem/dispute resolution.
  • Refers to policies and past practices for guidance.
  • Consults with supervisor or senior peers on complex and unusual problems.
  • Selected to drive down the numbers for Case Management.
  • Collaborate with the Training Team to help assist New Hires in getting familiar with the system.
  • Volunteer to assist in other skillset with their caseloads.
  • Extremely comfortable with creating reports using Excel, and pulling data using V-Look Up and Pivot Table.
  • Provide root cause analysis to customer’s request via phone or email.

DVD Mastering Teamlead

Deluxe Media Services
08.2003 - 11.2016
  • Led a team of approximately 7 individuals where I had to make sure they were creating quality production using state of the art electronic equipment, well balanced-chemical solutions, and high-level expertise.

Loss Mitigation Specialist

Nuvell Financial
11.2007 - 05.2010
  • Liaison between Clients and Borrowers to create a viable solution to avoid repossession of property.
  • Cold-calling customers

Education

Bachelor of General Studies - Social Work

Southeast Missouri University, Cape Girardeau, MO
08.2000

Associate of Computer Electronics Engineer - undefined

ITT Technical Institute, Little Rock, AR
03.2003

Associate of Arts - Office Skill Management

Coffeyville Community Jr. College, Coffeyville, KS
05.1997

Skills

  • Collaborative team member
  • Constructive outlook
  • Trustworthy in commitments
  • Effective communicator
  • Effective problem resolution
  • Strategic thinker
  • Self-assured
  • Detail-oriented organization
  • Proactive initiator
  • Root-cause analysis
  • Time management
  • Process improvement

Awards

Basketball Athletic Scholarship – Coffeyville Community Jr. College & Southeast Missouri University (Division I), August 1995 - May 2000

Timeline

Senior Specialist Account Coordinator - Cardinal Health
05.2022 - 05.2025
Senior Customer Service Rep - Cardinal Health
05.2010 - 05.2022
Loss Mitigation Specialist - Nuvell Financial
11.2007 - 05.2010
DVD Mastering Teamlead - Deluxe Media Services
08.2003 - 11.2016
ITT Technical Institute - Associate of Computer Electronics Engineer,
Coffeyville Community Jr. College - Associate of Arts, Office Skill Management
Southeast Missouri University - Bachelor of General Studies, Social Work

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Tajuana McCray