Richard Shaputis
Portland
Summary
Dynamic Senior Account Manager with over 30 years of expertise in building material sales. Proven track record in enhancing customer satisfaction through exceptional service and strong relationship management. Adept at product selection and compliance, while fostering loyalty and collaboration within teams. Committed to delivering results and exceeding client expectations.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Spears Construction Supply
04.2015 - Current
- Managed key client relationships, ensuring satisfaction and retention through regular communication and support.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Sales Coordinator
PrimeSource
03.2011 - 04.2015
- Coordinated with warehouse department to pull products for customers.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Participated in ongoing training programs to enhance industry knowledge and stay current on market trends
- Answered customers' questions regarding products, prices, and availability.
- Initiated sales calls to existing customers to replenish inventories.
Education
High School Diploma -
Arlington High School
Riverside, CASkills
- Comprehensive understanding of building materials
- Proficient in building material sales for over 30 years
- Customer service–driven, with strong attention to detail and adherence to timelines
- collaborative team member
Timeline
Senior Account Manager
Spears Construction Supply
04.2015 - Current
Inside Sales Coordinator
PrimeSource
03.2011 - 04.2015
High School Diploma -
Arlington High School
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