Brent Hoeck
Lowes Home Improvment
Grand Rivers,KY
30
years of professional experience
Results-driven retail leader with experience supervising sales floor, overnight, and merchandising teams. Skilled in coaching associates, improving productivity, and maintaining safety and store standards. Proven ability to train new hires, manage inventory, and keep operations running smoothly during high-volume shifts.
Work History
Department Supervisor
2 Years 7 Months- Supervised department associates, reinforcing customer service standards and daily sales floor priorities.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Trained new associates on store procedures, safety expectations, and product knowledge.
- Coordinated merchandise replenishment, ensuring accurate stocking, zoning, and shelf presentation.
- Monitored inventory levels, reducing out-of-stocks through proactive ordering and replenishment support.
- Built and designed large displays weekly to promote specific products.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Night Operations Supervisor
1 Year 1 Month- Coordinated associates to complete receiving, replenishment, and zone recovery while maintaining store readiness.
- Supervised overnight stock recovery, freight flow, and merchandising execution across sales floor and backroom.
- Directed backroom organization, pallet movement, and inventory staging to support efficient product access.
- Monitored safety standards, equipment use, and housekeeping practices to reduce overnight operational risks.
- Trained and coached associates on nightly procedures, productivity expectations, and customer service standards.
- Partnered with department leaders to ensure accurate completion of overnight tasks and opening preparation.
- Reduced employee turnover by implementing effective training programs for new hires.
- Maintained accurate records of nightly operations activities, including employee attendance, incident reports, and inventory counts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Merchandising Team Lead
2 Years- Led merchandising associates to execute planograms, resets, and seasonal transitions across assigned departments.
- Coordinated stock replenishment and front-end presentation to maintain product availability and store standards.
- Trained team members on merchandising procedures, safety expectations, and department priorities.
- Reviewed aisle conditions and corrected signage, labeling, and display placement for accuracy.
- Provided training to new team members on merchandising best practices, enhancing overall team performance.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
Marine
25 Years- Executed infantry tactics, patrol operations, and security procedures in support of mission objectives.
- Maintained readiness of weapons, gear, and equipment through inspections, cleaning, and preventive maintenance.
- Followed orders accurately during combat training, field exercises, and daily operational assignments.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Squad Leader
6 Years 11 Months- Led squad training on weapons handling, tactical movement, and mission procedures.
- Supervised daily accountability for personnel, equipment, and mission readiness.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
- Planned and coordinated tactical movements of personnel and equipment.
- Trained and mentored personnel in combat operations and tactics.
Education
High School Diploma
Skills
Merchandising execution
Inventory management
Safety compliance
Leadership skills
Team development
Performance improvement
Problem-solving
Conflict resolution
Time management
Customer service
Vendor relationship management
Opened and closed the store
Manager on duty responsibilities
Master key carrier
Alarm code carrier
Accomplishments
- Achieved 98% by completing inventory prep with accuracy and efficiency.
- Achieved 99.83% by completing inventory prep with accuracy and efficiency.
Timeline
Department Supervisor
Lowes Home Improvment
03.2024 - CurrentRead More
Night Operations Supervisor
Lowes Home Improvment
02.2023 - 03.2024Read More
Merchandising Team Lead
Lowes Home Improvment
02.2021 - 02.2023Read More
Squad Leader
US Army
12.2006 - 11.2013Read More
Marine
United States Marine Corps
07.1996 - 07.2021Read More
Wapsie Valley High School
High School Diploma
Read More