Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brent Kennedy

Brent Kennedy

Las Cruces,NM

Summary

Dynamic Customer Service Representative with proven expertise at Circle K, excelling in problem resolution and customer satisfaction. Leveraged active listening and critical thinking to enhance service efficiency, resulting in improved customer experiences. Skilled in payment processing and conflict resolution, fostering strong relationships and driving team success in high-pressure environments.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Circle K
Las Cruces, NM
2024 - Current
  • Assisted customers with inquiries and concerns, ensuring timely resolutions and satisfactory service experiences.
  • Processed transactions accurately, maintaining cash register integrity and adherence to company policies.
  • Supported inventory management by restocking shelves and organizing products for optimal accessibility.
  • Collaborated with team members to enhance customer service efficiency during peak hours, fostering a positive environment.

Education

GED -

Tomball Community College
Tomball, TX
05.2001

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Conflict resolution

Complaint handling

Complaint resolution

Payment processing

Customer satisfaction measurement

Professional telephone demeanor

Scheduling

Follow-up skills

Call management

Product knowledge

Appointment scheduling

Order processing

Team development

Documentation

Prioritization

De-escalation techniques

Building rapport

Technical support

Quality control

Dispute resolution

Product sales

Coordination

Sales expertise

Assertiveness

Store maintenance

Reading comprehension

Service upselling

Timeline

Customer Service Representative

Circle K
2024 - Current

GED -

Tomball Community College