

Dynamic Customer Service Representative with proven expertise at Circle K, excelling in problem resolution and customer satisfaction. Leveraged active listening and critical thinking to enhance service efficiency, resulting in improved customer experiences. Skilled in payment processing and conflict resolution, fostering strong relationships and driving team success in high-pressure environments.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Scheduling
Follow-up skills
Call management
Product knowledge
Appointment scheduling
Order processing
Team development
Documentation
Prioritization
De-escalation techniques
Building rapport
Technical support
Quality control
Dispute resolution
Product sales
Coordination
Sales expertise
Assertiveness
Store maintenance
Reading comprehension
Service upselling