Brent Kossick
Clinton Twp,MI
Summary
Dynamic professional with a proven track record at Edward Rose and Sons, managing over 1200 units and surpassing occupancy goals. Expert in tenant relations and property inspections, demonstrating exceptional communication skills and adaptability. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a unique blend of problem-solving abilities and customer service excellence.
Overview
17
17
years of professional experience
Work History
Property Manager
Edward Rose and Sons
07.2013 - Current
- Overseeing multiple properties of 1200 units+ and going up and above occupancy and renewal goals on a monthly basis.
- Successfully training new Managers and getting them ready to run their own properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Mortgage Loan Officer
Quicken Loans
05.2012 - 06.2013
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Bankruptcy Paralegal
Law Offices of Campbell and Coombs
10.2007 - 04.2012
- Collaborated seamlessly with legal teams to coordinate necessary documents for hearings and meetings.
- Enhanced case efficiency by organizing and maintaining client files, ensuring easy access to crucial information.
- Developed strong relationships with court personnel which aided in efficient processing of cases.
- Conducted thorough debtor interviews, gathering essential information for efficient preparation of bankruptcy petitions, schedules, and statements.
Education
Bachelor Of Applied Science - Social Sciences
Madonna University
Livonia, MI04.2004
Skills
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Multi-family property management
- Adaptable
- Property accountability
- Serve customers
- Inspect buildings
- Community development
- Oversee maintenance
- Communication
- Property sales
- Budget Planning
- Adaptability
- Problem-solving aptitude
- Professionalism
- Staff Supervision
- Time management abilities
- Conflict Resolution
- Team building
- Reliability
- Multitasking
- Customer Service
- Problem-solving abilities
- Property Inspections
- Fair housing compliance
- Unit vacancies
Timeline
Property Manager
Edward Rose and Sons
07.2013 - Current
Mortgage Loan Officer
Quicken Loans
05.2012 - 06.2013
Bankruptcy Paralegal
Law Offices of Campbell and Coombs
10.2007 - 04.2012
Bachelor Of Applied Science - Social Sciences
Madonna University
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