Brent Marga
University Place,WA
Summary
Dynamic General Manager with a proven track record at CEC Entertainment, excelling in operations management and team building. Spearheaded initiatives that drove revenue growth and enhanced customer retention. Adept at training and development, fostering high-performing teams while ensuring compliance and optimizing inventory control for sustained profitability.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
33
33
years of professional experience
Work History
General Manager
CEC Entertainment
Tacoma, WA
04.2012 - 08.2025
- Directed daily operations to enhance guest experience and satisfaction.
- Implemented strategic initiatives to drive revenue growth and operational efficiency.
- Oversaw staff recruitment, training, and performance management to build a high-performing team.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Ensured compliance with health and safety regulations across all operational areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
District Manager
CEC Entertainment
Pacific Northwest
08.2008 - 04.2012
- Led operational strategies to enhance team performance and improve service delivery across multiple locations.
- Implemented training programs for staff, fostering skills development and ensuring compliance with corporate standards.
- Analyzed sales data to identify trends, optimizing inventory management and promotional efforts for increased profitability.
- Collaborated with cross-functional teams to execute marketing initiatives, driving customer engagement and brand loyalty.
- Developed and monitored key performance indicators to assess operational efficiency and drive continuous improvement initiatives.
- Mentored district staff on best practices in customer service, resulting in enhanced guest satisfaction scores across locations.
- Streamlined communication processes between management and frontline employees, improving operational alignment and responsiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Public Speaking Instructor
LRAST Alcohol Service Training
Pacific Northwest
05.2006 - 04.2008
- Developed engaging lesson plans to enhance public speaking skills for diverse adult learners.
- Utilized multimedia tools to create interactive presentations that improved participant understanding of key concepts.
- Promoted active listening skills among students through group activities and discussions, improving overall communication abilities within the classroom setting.
- Established a safe learning environment that encouraged open communication and peer-to-peer feedback among students.
General Manager
CEC Entertainment
Western United States
11.1992 - 04.2008
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Directed daily operations to enhance guest experience and satisfaction.
- Oversaw staff recruitment, training, and performance management to build a high-performing team.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Ensured compliance with health and safety regulations across all operational areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Arts - English
College Of The Seqouias
Visalia, CA06.1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Training and development
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
- Customer retention
- Performance improvement
- Employee development
- Consistently meet goals
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
Timeline
General Manager
CEC Entertainment
04.2012 - 08.2025
District Manager
CEC Entertainment
08.2008 - 04.2012
Public Speaking Instructor
LRAST Alcohol Service Training
05.2006 - 04.2008
General Manager
CEC Entertainment
11.1992 - 04.2008
Associate of Arts - English
College Of The Seqouias