Brent Mccarthy
Ferriday,LA
Summary
Dynamic Supervisor with a proven track record at AT&T, skilled in training and mentoring teams to enhance customer satisfaction. Adept at complex problem-solving and decision-making, I successfully optimized service delivery and improved operational efficiency. Committed to fostering a motivated workforce while maintaining high safety standards.
Overview
31
31
years of professional experience
Work History
Supervisor
AT&T
Ferriday, LA
04.2005 - 05.2026
- Analyzed performance metrics, identifying areas for improvement in service delivery.
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored team members on best practices and performance expectations.
- Developed strategies to enhance customer satisfaction through effective issue resolution.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Electrician
Miss Lou Electric
Vidalia, LA
01.2001 - 04.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Troubleshot electrical systems to maintain operational efficiency across facility.
- Conducted preventive maintenance on industrial machinery to reduce downtime.
- Installed and repaired wiring, conduits, and control systems for complex equipment.
- Inspected electrical equipment to assure it was operating correctly.
- Efficiently installed electrical systems and components with careful analysis of technical schematics and specifications.
Oilfield Floorhand
Nabors Drilling
College Station, TX
01.1995 - 12.1999
- Operated drilling rig equipment to ensure efficient and safe drilling operations.
- Assisted in rig maintenance and troubleshooting to minimize downtime.
- Collaborated with crew members to execute daily drilling plans effectively.
- Monitored drilling parameters, identifying issues and implementing corrective actions.
- Trained new floorhands on operational procedures and safety protocols.
- Assisted in rigging up and rigging down procedures, ensuring a smooth transition between drilling sites.
- Kept equipment working properly with regular upkeep and planned preventive maintenance.
Education
Certificate of Technical Studies - Electrician
Louisiana Delta Community College
Monroe, LASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Decision-making
- Employee motivation
- Multitasking Abilities
- Computer skills
- Problem-solving aptitude
Timeline
Supervisor
AT&T
04.2005 - 05.2026
Electrician
Miss Lou Electric
01.2001 - 04.2005
Oilfield Floorhand
Nabors Drilling
01.1995 - 12.1999
Certificate of Technical Studies - Electrician
Louisiana Delta Community College