Brent Richardson
FOUNTAIN HILLS,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Service / Shop Manager
FOUNTAIN HILLS BIKES / MCDOWELL MOUNTAIN CYCLES
06.2015 - Current
- Inspected equipment to diagnose operational issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Diagnosed and troubleshot problems, repairing, and restoring equipment to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Professional Photographer
Jolesch Enterprises
08.2007 - 12.2022
- Specialized in Marching band competitions photos.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Took photos from different angles and perspectives to capture perfect images.
Shop Manager /Event Coordinator
CopperWynd Resort And Club
11.1999 - 05.2015
- Developed tennis program and managed tennis instructor schedules.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors.
- Communicated with catering, lighting and sound companies.
- Inspected event facilities.
- Coordinated florists, photographers, and musicians for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ05.2004
Skills
- Customer Relationship Management
- Efficiency optimizing
- Work with Minimal Supervision
- Diagnosis and Troubleshooting
- Technician Assistance
- Adaptable and Flexible
- Document Management
- Business Leadership
- Attention to Detail
- Shop Management
- Inventory Tracking and Management
- Analytical Thinking
- Diagnostics Expertise
- Advanced Troubleshooting
Timeline
Service / Shop Manager
FOUNTAIN HILLS BIKES / MCDOWELL MOUNTAIN CYCLES
06.2015 - Current
Professional Photographer
Jolesch Enterprises
08.2007 - 12.2022
Shop Manager /Event Coordinator
CopperWynd Resort And Club
11.1999 - 05.2015
Bachelor of Science - Business Management
Arizona State University
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