CINDY BACKES
Fountain Hills,Az
Summary
Results-driven professional with hands-on experience in managing assisted living environments. Skilled in team collaboration, fostering supportive and responsive atmosphere. Known for strong organizational skills, adaptability, and ensuring high-quality care. Focused on achieving optimal outcomes through effective leadership and resident-centered approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assisted Living Manager
Vi at Grayhawk
08.2023 - Current
- Oversaw daily operations, ensuring high standards of resident care and service delivery.
- Developed and implemented policies to enhance operational efficiency and improve resident satisfaction.
- Trained and mentored staff in best practices for caregiving and compliance with regulatory requirements.
- Coordinated activities and programs to foster community engagement among residents.
- Managed budgets, optimizing resource allocation while maintaining quality care standards.
- Conducted regular assessments of resident needs, adjusting care plans accordingly for personalized support.
- Collaborated with healthcare professionals to ensure integrated care for residents with diverse needs.
- Led staff meetings to communicate goals, share feedback, and promote a positive workplace culture.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
- Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Streamlined administrative processes by integrating electronic health record systems and updating documentation procedures.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs.
Memory Care Charge Nurse and Program Coordinator
Fountain View Village
01.2022 - 08.2023
- Assume all nursing duties to include chart management, medication review, liaison with PCP and outside vendors related to care needs to include PT/OT/SP, wound care, DME, etc.
- Program coordinator for all programming of activities in the community working with the Director of Activities, Sales and Marketing team and Executive Director in order to provide and implement the best possible activity programming that addressed the needs of the memory care resident.
- All other duties as requested.
Director of Health Services
Avenir Memory Care of Scottsdale
06.2021 - 01.2022
- Assume duties as a Director of Nursing and supervise both nursing staff and med tech while completing the tasks and care of residents medical, social, and medication dispensing as per PCP orders and Hospice oversight
- Maintain and oversee resident charts, annual vaccinations, documentation, admission assessment and entry paperwork, discharge to home, ALF, GH or celestial and release of medications/personal belongings. Ordering of daily medications to include narcotics, oversee counts, refills, cycle fill, etc as needed to provide medications for the resident as directed by PCP and Hospice.
- Acquire needed information and presentation to medical director and administrative staff at monthly quality assurance meeting.
- Review all incidents, follow up on care as directed by PCP, lab, imaging, change in medication or treatments directed to specific incident and or medical needs
- Meet with families/POA and review Plan of Care and Observation Report every three months, discussion of COC or no change, make changes as directed by family/POA, assist with implementing new care techniques or needs as directed by COC. Follow through with outside vendor to provide PT/OT
- Additional duties as directed by job description
Case Manager
Sante Rehabilitation
03.2020 - 06.2021
- Evaluate, assess and direct successful discharge of the guest into home, ILF, ALF, Group home settings through placement or family driven life choices as evidenced by decrease in re-admission to hospital or rehab setting
- Maintain a consistent relationship with care team, doctors and therapy staff to promote and secure positive outcomes through rehabilitation process and continuation of care as directed by team of specialists according to co-morbidities
- Liaison to guest, family and vendor in order to secure a positive outcome for the guest as related to the discharge process via home health, durable medical equipment and community assistance
Education
LPN -
West Coast Ultrasound Institute and School of Nursing
Ontario, California01.2013
AA Degree - Liberal Arts
Coastline Community College
Costa Mesa, California01.1991
Skills
- MS Word, Excel, PowerPoint, PACS, ICloud, Sfax
- Point Click Care, Care Suite, Chart Meds, Yardi, AcuFlo, Vitals, Matrix Care
- Korman, Omni Care, Salibas, Ranch Pharmacy, Safety Drugs, One Point
- Support Group Facilitator
- Dementia care
- End-of-life care
- Case Management through Service and or Care Planning
- Person Center Planning
- Resident assessment and evaluation
- Teamwork and collaboration
- Vendor referral DME, Home Health, Psych Services
Certification
- Dual LPN Licensures for the State of AZ and CA
- Certificate of Completion in Intravenous Therapy & Blood Withdrawal
- Certificate of Completion in Mechanical Ventilator
- Basic Life Support BLS/CPR and HIPPA Certified
- Current Arizona Finger Print card
- NCCAP Activities Director Certified
- Food Handlers
- Dementia Certification
- Crisis Intervention and Behavior Management Certification
Timeline
Assisted Living Manager
Vi at Grayhawk
08.2023 - Current
Memory Care Charge Nurse and Program Coordinator
Fountain View Village
01.2022 - 08.2023
Director of Health Services
Avenir Memory Care of Scottsdale
06.2021 - 01.2022
Case Manager
Sante Rehabilitation
03.2020 - 06.2021
AA Degree - Liberal Arts
Coastline Community College
LPN -
West Coast Ultrasound Institute and School of Nursing
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