Brent Rosazest
Fort Worth,Tx
Summary
I am seeking a position in a professional organization that provides challenges and encourages advancement while utilizing my skills and experience. I strive for a position that allows growth, development, and collaboration within the company and I know if I am given the chance I can prove myself. Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Randstad
08.2024 - Current
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Product Distribution
S&s activewear
06.2023 - Current
- Product distribution, product organization, packing and handling
Quality Assurance Specialist
S&B Tech./Foxconn
09.2022 - 05.2023
- Testing the Alexa Unite product, making sure the sound, power, charging, etc
- Was functioning properly
- Performing quality control procedures to ensure the products were fit to be sold to customers
Ride Share
Lyft
09.2020 - 09.2021
- Picking up and dropping off riders at their desired destination
Personal Secretary
J Bryan Whitworth
09.2018 - 05.2020
- Responsible for archiving virtual cases, file transition, inspecting various records for completeness and accuracy
- Maintain files and type correspondence and reports as necessary
- Inspect various records for completeness and accuracy, arrange and file a variety of materials
- Perform clerical duties that include operations of standard office machines
Caregiver
J Bryan Whitworth
04.2011 - 09.2018
- Took care of Mr
- Whitworth's wife; assisted with medication schedule, upheld patients' hygiene, assisted with patient mobility daily, managed the patients diet according to doctor’s recommendation, and traveled with the patient, main objective always being patient safety
- Managed the house by making sure the staff did everything that needed to be done
- Grocery shopped, made Doctor's appointments, assisted Mrs
- Whitworth by coordinating her travel plans
- Worked with the family finances closely by paying house bills etc
Education
MEDICAL BILLING & coding -
TARRANT County College
Skills
- Time management
- Verbal and written communication
- Critical thinking
- Problem solving
- Organization
- Flexible and adaptable
Call Handling Techniques
Performance Metrics
Up-selling techniques
Call decisioning
Certification
Medical Billing & Coding, Tarrant County College
Timeline
Inbound Call Center Representative
Randstad
08.2024 - Current
Product Distribution
S&s activewear
06.2023 - Current
Quality Assurance Specialist
S&B Tech./Foxconn
09.2022 - 05.2023
Ride Share
Lyft
09.2020 - 09.2021
Personal Secretary
J Bryan Whitworth
09.2018 - 05.2020
Caregiver
J Bryan Whitworth
04.2011 - 09.2018
MEDICAL BILLING & coding -
TARRANT County College
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