Brent E. Smith
Reno,US
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.
Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers 18 years of experience leading teams and exceeding objectives. Background includes strong history in Water Distribution System Supervision along with extensive knowledge of CBA interpretation.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Distribution Maintenance
Truckee Meadows Water Authority
Reno , NV
01.2019 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached staff members to develop long-term career goals.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Monitored employee productivity to provide constructive feedback and coaching.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Collaborated with other departments to coordinate workflow processes between teams.
- Assessed company operations for compliance with safety standards.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 40 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in conferences related to industry trends or organizational developments.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervisor, Field and Meter Services
Truckee Meadows Water Authority
Reno , NV
01.2015 - 01.2019
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Worked with other departments to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to workflow efficiency and CBA challenges.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Coordinator, Field and Meter Services
Truckee Meadows Water Authority
Reno , NV
05.2005 - 01.2015
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Set specific goals for projects to measure progress and evaluate end results.
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Some College (No Degree) - Criminal Science
TMCC
Reno, NVSkills
- Operations Management
- Staff Management
- Process Improvement
- Inventory Control
- Processes and Procedures
- CBA Negotiations
- Training and Mentoring
- Policy Enforcement
- Project Management
- Staff Discipline
- Goal-Oriented
Certification
- State of Nevada Water Distribution Operator IV
- California-Nevada AWWA Certified Cross-connection Control Specialist
- FEMA ICS-100 and 200 Certified
- OSHA 10/30
- Competent Person Certified
- PUWMI -Basic and Advanced Management & Leadership Training Program
Timeline
Supervisor, Distribution Maintenance
Truckee Meadows Water Authority
01.2019 - Current
Supervisor, Field and Meter Services
Truckee Meadows Water Authority
01.2015 - 01.2019
Coordinator, Field and Meter Services
Truckee Meadows Water Authority
05.2005 - 01.2015
Some College (No Degree) - Criminal Science
TMCC
- State of Nevada Water Distribution Operator IV
- California-Nevada AWWA Certified Cross-connection Control Specialist
- FEMA ICS-100 and 200 Certified
- OSHA 10/30
- Competent Person Certified
- PUWMI -Basic and Advanced Management & Leadership Training Program
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