BRENT ELLYSON BURDEOS
Fleming Island
Summary
Dedicated front desk agent with a proven record of enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in communication and organization, ensuring streamlined operations and memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Jacksonville, FL
09.2025 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Agent
Embassy Suite by Hilton
Jacksonville, FL
01.2024 - 09.2025
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Streamlined check-in and check-out processes for increased efficiency.
- Implemented new booking system feature that reduced check-in time for guests.
- Streamlined communication with events team on guest logistics for large groups.
Front Desk Agent
Island Hospitality
Jacksonville, FL
09.2023 - 01.2024
- Managed guest check-ins and check-outs efficiently, ensuring a positive first impression.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Coordinated room assignments based on guest preferences, optimizing occupancy rates and satisfaction levels.
- Processed reservations through property management system, maintaining accuracy in bookings and special requests.
- Collaborated with housekeeping to maintain cleanliness standards, enhancing overall guest experience.
- Handled cash transactions and reconciled daily financial reports to ensure accurate accounting practices.
- Trained new front desk staff on operational procedures and customer service best practices to promote team efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
U.S Navy
Department of Defense
San Diego, CA
11.2018 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Mt. Carmel High School
San Diego, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Emergency call response
- Guest accommodations
- Oral and written communications
- Listening skills
- Administrative skills
- Front desk management
- Microsoft office
- Front office support
- Administrative support
- POS systems
- Sales expertise
- Training and mentoring
Timeline
Front Desk Agent
Springhill Suites By Marriott
09.2025 - Current
Front Desk Agent
Embassy Suite by Hilton
01.2024 - 09.2025
Front Desk Agent
Island Hospitality
09.2023 - 01.2024
U.S Navy
Department of Defense
11.2018 - 05.2023
High School Diploma -
Mt. Carmel High School