Brenton Bober
Oxford,MI
Summary
Dynamic professional with a proven track record in brand development and community engagement, notably increasing sales by 155% at Cottage Inn Gourmet Pizza. Skilled in marketing analytics and effective communication, I excel in fostering customer loyalty and optimizing processes to drive business success.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Black Ichor Coffee
Oxford, MI
05.2022 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw daily operations of coffee shop and café, ensuring smooth workflow and customer satisfaction.
- Developed targeted marketing strategies that increased revenue and enhanced brand visibility.
- Coordinated community events to engage local customers and build brand loyalty.
- Developed and maintained relationships with coffee suppliers and vendors.
- Trained staff on customer service protocols and beverage preparation techniques.
- Established pricing models that balanced competitiveness with profitability goals.
- Set pricing structures according to market analytics and emerging trends.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Forged strategic partnerships with local businesses to expand market reach and enhance community presence.
Store Operator
Cottage Inn Gourmet Pizza
Auburn Hills, MI
10.2012 - Current
- Increased sales by 155% through the development of standard operating procedures, marketing strategies, and quality standards.
- Oversaw daily operations to ensure efficiency and adherence to quality standards.
- Managed inventory processes, including ordering and stock rotation, to preserve product availability.
- Produced multiple orders weekly across various companies to maintain optimal store inventory.
- Hired and developed staff, implementing corrective actions that increased customer satisfaction with service and products.
- Responded to customer inquiries and resolved issues to foster satisfaction and loyalty.
- Organized community promotional events that enhanced brand awareness and drove sales growth.
- Developed marketing strategies and advertising initiatives to engage local community and boost store visibility.
- Conducted regular staff meetings to communicate updates and align team objectives.
Art Director
Know Nothing
Oxford, MI
01.2016 - 02.2020
- Led creative direction for marketing campaigns and brand development, effectively aligning visual identity with strategic goals.
- Directed and edited projects using Adobe Premiere Pro and DaVinci Resolve, enhancing visual storytelling and audience engagement.
- Created silicone and latex prosthetics for film and theater projects.
- Utilized Smooth-On Hydrocal and Ultracal for creating detailed sculptures.
Public Relations Assistant
Redspot Management
Ferndale, MI
01.2011 - 01.2012
- Authored press releases that increased publicity for artists' tour locations.
- Cultivated relationships with music blogs and venues, enhancing promotional efforts for Detroit-based artists.
- Organized events for artists, boosting visibility while maintaining comprehensive contact information for venues and blogs.
Head Coffee Roaster
Black Ichor Coffee
Oxford, MI
05.2022 - Current
- Developed unique coffee blends through experimentation and tasting sessions.
- Monitored roasting profiles, ensuring consistent flavor and quality across batches.
- Cupped coffee samples to evaluate and enhance flavor profiles.
- Managed inventory of green coffee beans and supplies for production needs.
- Analyzed customer feedback data to identify emerging trends in taste preferences.
- Collaborated with importers at origin to source specialty coffee beans sustainably.
- Participated in industry trade shows, conferences, seminars and other networking opportunities.
Education
BA of Arts - Literature And Women & Gender Studies
OAKLAND UNIVERSITY
Rochester, MI05-2017
Manager Certification -
ServSafe
Skills
- Brand development
- Marketing analytics
- Process Optimization
- Community engagement
- Customer service
- Effective communication
- ServSafe manager certification
- Detail oriented
Accomplishments
- Awarded Franchise Manager of the Year by Cottage Inn Corporate.
- Directed, edited, and produced the special effects for a project selected by Detroit Music Magazine as the second best video of the year.
- Zed Film Festival Golden Marquee award for exemplary technical proficiencies in filmmaking and storytelling.
- Zed Film Festival Golden Marquee award for outstanding SFX makeup.
- Video selected for the 2019 Midwest Weirdfest.
Affiliations
- Founder, director, and playwright for "Nightcrawlers", a youth theatre group.
Timeline
Owner/Operator
Black Ichor Coffee
05.2022 - Current
Head Coffee Roaster
Black Ichor Coffee
05.2022 - Current
Art Director
Know Nothing
01.2016 - 02.2020
Store Operator
Cottage Inn Gourmet Pizza
10.2012 - Current
Public Relations Assistant
Redspot Management
01.2011 - 01.2012
BA of Arts - Literature And Women & Gender Studies
OAKLAND UNIVERSITY
Manager Certification -
ServSafe