Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Morris

Atlanta,Georgia

Summary

Results-driven professional with extensive experience in customer service, sales, and leadership, seeking an entry-level role in the customer service or virtual assistant industry. Leveraging strong communication, problem-solving, and organizational skills to deliver exceptional service. Transitioning to a remote role due to physical limitations, with a focus on contributing value through proven expertise in client advocacy, and team management.

Overview

29
29
years of professional experience

Work History

Owner/Operator

RTM Services
Atlanta, Georgia
01.1995 - 06.2024
  • Managed all aspects of a home repair and remodeling business, specializing in HVAC, plumbing, electrical, and landscaping.
    - Directed marketing, sales, and crew operations, ensuring high-quality service and client satisfaction.
    - Developed strong customer relationships through transparent communication and problem-solving.

Caretaker for Special Needs

Loving Touch Christian Academy
Lithonia, Georgia
06.2022 - 02.2024
  • Delivered compassionate in-home care, encompassing meal preparation and personal hygiene assistance.
    Supported academic progress through tailored educational assistance and resources.
    Exhibited patience and adaptability in addressing unique care needs of clients.
    Focused on individualized care plans to enhance overall quality of service.
  • Communicated with management about changes, maintenance needs and tenant issues.
  • Followed established safety procedures while performing all tasks related to caretaking duties.
  • Conducted basic repairs on plumbing, electrical systems, and furniture to ensure functionality.
  • Managed team of employees, daily progress reports and overall project planning.

Sales Manager

Atlanta South Roofing
Atlanta, Georgia
01.2021 - 10.2022
  • Optimized strategies for storm damage insurance claims through leadership of traveling sales teams.
    Collaborated with insurance adjusters and clients to streamline claims submissions and resolve disputes.
  • Performed sales consultations and educated clients on products and services.
  • Created and presented monthly reports to management on sales performance.
  • Oversaw regional and local sales managers and staff.

Regional Sales Manager

CMR Construction
Greenville, NC
11.2018 - 11.2019
  • Directed sales operations with a focus on storm damage claims and exceptional customer service.
    Trained and mentored sales teams to achieve performance targets and adhere to compliance standards.
  • Penetrated new markets by investigating competitor products, services, and trends.
  • Established relationships with key accounts in the region through personal visits and phone calls.
  • Resolved customer complaints regarding sales and service.
  • Maintained accurate records of all sales activities including leads generated and closed deals.

Education

CVS Course Certificate For Introduction To Customer Service - Customer Service

Coursera
Online
03-2025

Certification Customer Service - Customer Service

Freshworks Academy
02-2025

Sports Nutrition - Food And Nutrition

Clayton State University
Morrow, GA
04-1998

HVACR Technician Certification Course - HVAC

Southern Crescent Technical College
Griffin, GA
05-1993

Skills

Customer service and client relations

Sales and marketing strategy

Team leadership

  • Insurance claims processing
  • MS Office proficiency
  • Performance management
  • Remote collaboration
  • Xactimate proficiency
  • Project management
  • Staff management
  • Sales coaching
  • Business development
  • Effective communication
  • Problem solving
  • Customer service
  • Sales support
  • Client relationship management
  • Brand development

Timeline

Caretaker for Special Needs

Loving Touch Christian Academy
06.2022 - 02.2024

Sales Manager

Atlanta South Roofing
01.2021 - 10.2022

Regional Sales Manager

CMR Construction
11.2018 - 11.2019

Owner/Operator

RTM Services
01.1995 - 06.2024

CVS Course Certificate For Introduction To Customer Service - Customer Service

Coursera

Certification Customer Service - Customer Service

Freshworks Academy

Sports Nutrition - Food And Nutrition

Clayton State University

HVACR Technician Certification Course - HVAC

Southern Crescent Technical College

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Ronald Morris