Brenttia ClaytonBuchanan

• Advise undergraduate and graduate students on degree requirements, academic planning, course selection, and strategies for successful degree completion.

• Provide comprehensive academic and financial counseling to support student persistence, retention, and achievement of educational goals.

• Guide nontraditional adult learners, including working professionals, military-affiliated students, and students balancing employment, family, and academic responsibilities.

• Communicate with students through phone, email, virtual appointments, and case management platforms to address academic, financial, and enrollment-related concerns.

• Utilize Salesforce CRM to manage student communications, document interactions, track outreach efforts, and maintain accurate student records.

• Navigate student accounts and academic records using SOAR and support implementation and training initiatives related to the Anthology student information system.

• Collaborate with Financial Aid, Registrar, Admissions, Credentialing, and Academic Departments to resolve student issues and facilitate timely progress toward degree completion.

• Assist students pursuing teaching credentials by coordinating with credentialing and academic departments to ensure completion of program and licensure requirements.

• Interpret and explain university policies, procedures, degree requirements, and financial aid processes to help students make informed educational decisions.

• Maintain detailed case documentation while managing a high-volume student caseload in a fast-paced higher education environment.

• Delivered licensed, in-home child care in accordance with USAF FCC standards.
• Managed enrollment documentation, attendance records, and compliance paperwork in accordance with FCC program requirements.
• Supported child development through structured routines and age-appropriate activities.
• Ensured safety, compliance, and consistent parent communication.
• Demonstrated cultural responsiveness and inclusivity while supporting diverse military families.

• Supported student success by ensuring instructional materials were clear, accessible, and aligned to program outcomes.
• Collaborated with cross-functional teams to revise content based on learner feedback and assessment data.
• Applied equity-centered practices to support diverse learning needs in online and digital learning environments.

• Provided individualized academic and career support to students and families from program enrollment through completion.
• Led on-boarding activities for new and returning participants, ensuring understanding of program expectations, schedules, and resources.
• Maintained proactive, ongoing communication with students and parents through phone, email, and virtual check-ins to support engagement and success.
• Responded promptly to student and family inquiries, resolving academic, programmatic, and logistical concerns.
• Identified at-risk students and implemented targeted outreach strategies, coaching, and referrals to support persistence.
• Guided families toward appropriate financial resources and payment options, answering questions and escalating issues when needed.
• Maintained working knowledge of internal policies, procedures, and program requirements to ensure consistent support delivery.
• Tracked student participation, progress, and follow-up actions to ensure accountability and completion.

• Conducted best-practice research to redesign an after-school program serving at-risk youth.
• Collaborated with leadership to implement a life skills and personal development curriculum.
• Supported student engagement initiatives, family programming, and community outreach efforts.
• Applied data-informed strategies to support positive behavioral and academic outcomes.

• Supported evaluation of academic and enrichment programs through pre- and post-assessment tools.
• Assisted with grant writing and program documentation to support funding and compliance efforts.
• Collaborated with local and international staff to strengthen STEM and English curriculum delivery.
• Coordinated program schedules and instructional planning.

• Collected and analyzed student engagement data to identify risk indicators and success trends.
• Facilitated communication between stakeholders to improve student experience and learning outcomes.
• Supported virtual learning initiatives aligned with student success and retention goals.

• Supported student academic progress through goal-setting, progress monitoring, and individualized interventions.
• Communicated consistently with families and support teams to address academic and behavioral challenges.
• Utilized digital learning platforms to support instruction and student engagement.