Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Breon Jones

Stone Mountain,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Publix
Stone Mountain, GA
07.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

BBA - Business Management

Middle Georgia State University
Macon, GA
05.2026

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Interpretation and Translation Services
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Inquiry Response
  • Cash Register Operations

Timeline

Customer Service Representative

Publix
07.2018 - Current

BBA - Business Management

Middle Georgia State University

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Breon Jones