Breona Abel
King Of Prussia,PA
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Republic Services through exceptional customer service and strategic planning. Skilled in resolving complex issues, fostering teamwork, and improving client relations, leading to increased referrals and repeat business. Expertise in account management and project management ensures outstanding service delivery and client rapport.
Overview
8
8
years of professional experience
Work History
Account Manager
Republic Services
09.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Banking Specialist
TD Bank
03.2016 - 08.2020
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Education
High School Diploma -
Overbrook High School
Philadelphia, PASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Project Management
- Client rapport
- Documentation And Reporting
Timeline
Account Manager
Republic Services
09.2020 - Current
Banking Specialist
TD Bank
03.2016 - 08.2020
High School Diploma -
Overbrook High School
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