Breona Peck

• Handled incoming mail, bills and invoices and completed appropriate actions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Gained extensive knowledge in data entry, analysis and reporting.
• Self-motivated, with a strong sense of personal responsibility.
• Gained strong leadership skills by managing projects from start to finish.
• Delivered services to customer locations within specific timeframes.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proven ability to develop and implement creative solutions to complex problems.

Answering Phone Calls,

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Maintained awareness of types of rooms available in different resort locations.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Helped customers locate desired items and transfer oversized items to vehicles.
• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
• Answered customer questions and provided detailed product information.
• Unloaded arriving product stock and moved to store display areas.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Greeted customers and directed to requested products.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Maintained effective team member communication.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Performed inventory control, such as counting, and stocking merchandise.

• Monitored tasks and staff assignments to deliver projects under-budget and on-time.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Stocked shelves to match planogram images and instructions.
• Completed efficient weekly pricing changes for general merchandise categories.
• Managed timely and effective replacement of damaged or missing products.
• Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
• Interacted with guests in friendly and knowledgeable way.
• Pushed and stocked product in multiple departments and consistently met time targets.
• Transported merchandise pallets to move in warehouse.
• Updated merchandise pricing to match new values and special promotional rates.
• Assisted in training new team members on store policies and procedures, fostering a supportive and inclusive work environment.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Recorded daily activities for inventory control.