Breonhia Penney
Hampton
Summary
Professional office specialist with track record of streamlining administrative processes and supporting operational efficiency. Excellent communication, organizational, and multitasking skills. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliability, problem-solving abilities, and keen attention to detail.
Overview
6
6
years of professional experience
Work History
Office Associate
Community Service Board
09.2025 - Current
- Managed scheduling and coordination of client appointments to enhance service delivery.
- Streamlined administrative processes to improve operational efficiency and reduce turnaround times.
- Provided training and mentorship to new office staff, fostering a collaborative work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Customer Service Representative
Ibex
06.2023 - 07.2024
- Facilitated customer inquiries through multiple communication channels, ensuring prompt resolution and satisfaction.
- Managed escalated customer issues, employing conflict resolution strategies to restore satisfaction.
- Led initiatives to optimize workflow, resulting in reduced response times and increased customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PSE Clerk
Post Office USPS
12.2021 - 07.2022
- Processed incoming and outgoing mail efficiently, ensuring adherence to postal regulations.
- Sorted and distributed mail based on established protocols, enhancing delivery accuracy.
- Operated various postal equipment, including automated sorting machines and scales.
- Assisted customers with inquiries, providing information on services and shipping options.
- Maintained inventory of postal supplies, ensuring availability for daily operations.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
Rural Carrier Associate
US Postal Service
04.2020 - 06.2021
- Delivered efficient mail and package distribution across designated rural routes.
- Ensured accurate processing of incoming and outgoing mail utilizing established postal systems.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
Psychiatric Technician
Eastern State Hospital
02.2020 - 04.2020
- Monitored patient behavior and mental health status to ensure safety and compliance with treatment plans.
- Administered medications according to prescribed protocols, maintaining accuracy and attention to detail.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Education
Associate of Human Services - Human Services
Peninsula Regional Community College
Hampton, VA12-2025
GED -
Campus At Lee
Hampton01-2018
Skills
- File organization
- Reception duties
- Data entry
- Scheduling
- Paperwork processing
- Document management
- Spreadsheet creation
- Calendar management
- Multi-line telephone management
- Mail distribution
- Positive attitude
- Time management
- Verbal and written communication
- Customer service
Timeline
Office Associate
Community Service Board
09.2025 - Current
Customer Service Representative
Ibex
06.2023 - 07.2024
PSE Clerk
Post Office USPS
12.2021 - 07.2022
Rural Carrier Associate
US Postal Service
04.2020 - 06.2021
Psychiatric Technician
Eastern State Hospital
02.2020 - 04.2020
Associate of Human Services - Human Services
Peninsula Regional Community College
GED -
Campus At Lee