Summary
Overview
Work History
Education
Skills
Timeline
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BREONNA CROSS

Fort Lauderdale,FL

Summary

Personable and dedicated customer service with extensive experience in the work industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Pediatric Associates
03.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

COVID-19 Screener

SnapNurse
03.2021 - 12.2022
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.

COVID-19 Screener

Medpro Staffing
08.2019 - 03.2021
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments
  • Performed basic laboratory tests and collected specimens for further testing

Receptionist

New Nails
01.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information
  • Managed multiple tasks and met time-sensitive deadlines

Telemarketing Sales Representative

Iqor
11.2018 - 12.2019
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Sales Associate

Footaction
04.2015 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging

Cashier

Publix Grocery Store
02.2015 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

HIGH SCHOOL DIPLOMA -

South Plantation High School
06.2016

Skills

  • Calendar and Appointment Management
  • Active Listening
  • Operational Requirements
  • Medical Screening
  • Data Entry Software
  • Front Desk Operations
  • BLS Certified
  • CPR Certified
  • Appointment Scheduling
  • Typing Proficiency
  • Customer Service
  • Critical Thinking
  • TWIC Card

Timeline

Medical Receptionist

Pediatric Associates
03.2023 - Current

COVID-19 Screener

SnapNurse
03.2021 - 12.2022

COVID-19 Screener

Medpro Staffing
08.2019 - 03.2021

Receptionist

New Nails
01.2019 - 01.2020

Telemarketing Sales Representative

Iqor
11.2018 - 12.2019

Sales Associate

Footaction
04.2015 - 11.2018

Cashier

Publix Grocery Store
02.2015 - 09.2017

HIGH SCHOOL DIPLOMA -

South Plantation High School

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BREONNA CROSS