Breonna Jimenez
Palestine
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Results Companies
01.2020 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
KIM'S
03.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate
Rachel's Resale Shop
05.2017 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Customer Service Specialist -
Austin Community College
Austin, TX09-2024
Business Management -
Austin Community College
Austin, TX09-2024
Logistics -
Austin Community College
Austin, TX07-2024
High School Diploma -
West Wood High School
Palestine, TX06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Documentation
- Clerical support
Timeline
Customer Service Representative
Results Companies
01.2020 - 09.2020
Cashier
KIM'S
03.2019 - 01.2020
Retail Sales Associate
Rachel's Resale Shop
05.2017 - 03.2019
Customer Service Specialist -
Austin Community College
Business Management -
Austin Community College
Logistics -
Austin Community College
High School Diploma -
West Wood High School
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