Bre'Onna D Merritt
Waco,TX
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing Service-oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-focused Recruiter committed to client service and creative recruitment strategies. Successfully identifies and closes top industry talent. Highly motivated and results-driven warehouse Worker bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Recruiter
Careers In Trucks
Waco, TX
01.2019 - Current
- Trained junior recruiters in interviewing, recruiting and onboarding strategies.
- Negotiated unique compensation packages to attract and close candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Provided information about pay rates, dates and training processes.
- Reached out to qualified referral candidates to obtain applications.
- Administered questionnaires and skill evaluations.
- Wrote job descriptions with detail and accuracy.
- Reached out to new hires to check for issues and welcome to the company.
- Collaborated with various departments to define job qualifications.
- Screened all applicants based on qualifications and background.
Call Center Customer Service Representative
C3
Waco, TX
10.2018 - 01.2019
- Entered details such as payments, account information and call logs into MAESTRO system.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Researched and updated all required materials needed for firm and partners.
- Logged call information and solutions provided into database.
- Educated customers on product and service details and information.
- Resolved issues by coordinating with appropriate department team.
- Handled diverse range of customer service, operational and administrative requirements daily.
- Maintained user account data by initiating account access and establishing in database.
- Answered customer questions regarding merchandise and pricing.
Warehouse Worker
Total Placement
Waco, TX
06.2018 - 10.2018
- Lifted warehouse materials up to 100 lbs.
- Updated daily logs with regular shift activities and special incident details.
- Divided cargo received by account Number and intended location.
- Maintained accurate stock records and schedules.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
Sales Associate
Hibbett Sports
Waco, TX
01.2018 - 08.2018
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Analyzed and properly processed product returns and assisted customers with other selections.
- Educated new staff on organizational policies and procedures to promote timely and effective integration.
- Stocked shelves and supplies and organized displays.
- Ensured up-to-date maintenance of computer inventory listings.
- Answered questions regarding store policies and merchandise.
Education
Diploma - undefined
Midway High School
Waco, TX2017
Skills
- Assessments and qualifications
- Customer service
- Data entry
- Quick learner
- Complaint resolution
- Route dispatch
- Computer proficient
- Stocking and replenishing
- Medical terminology knowledge
- Account management
- Credit card processing
- Administrative support
- Good listening skills
- Time Management
- Professional
Timeline
Recruiter
Careers In Trucks
01.2019 - Current
Call Center Customer Service Representative
C3
10.2018 - 01.2019
Warehouse Worker
Total Placement
06.2018 - 10.2018
Sales Associate
Hibbett Sports
01.2018 - 08.2018
Diploma - undefined
Midway High School
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