Rachel Hill
Waco,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and teamwork, while maintaining cleanliness standards. Adept at cash handling and suggestive selling, consistently exceeding customer expectations.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.
Overview
4
4
years of professional experience
Work History
Server
Cheddar's Scratch Kitchen Darden Restaurants
12.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Operated POS system to process orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Customer Service Assistant
H-E-B
06.2022 - 11.2024
- Collected customer feedback to identify areas for service improvement.
- Developed strong product knowledge to provide accurate information to customers.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Hostess
Cracker Barrell Old Country Store
05.2022 - 06.2022
- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Collaborated with servers to communicate guest preferences and special requests.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
High School Diploma -
Axtell ISD
Waco, TX05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Supply restocking
- Performance improvement
- Suggestive selling
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
- Music
- Photography
- Interior Design
- Helping others and giving back to the community
- Reading
- Volunteering at local animal shelters and rescue organizations
- Fashion and Style
Timeline
Server
Cheddar's Scratch Kitchen Darden Restaurants
12.2024 - Current
Customer Service Assistant
H-E-B
06.2022 - 11.2024
Hostess
Cracker Barrell Old Country Store
05.2022 - 06.2022
High School Diploma -
Axtell ISD