Isaias Arenas
Indianapolis,IN
Summary
Motivated individual who's ready to continue and make his career official. As a Mexican-American who is fluent in both English, and Spanish, I use this skill as a privilege. I lived in Mexico for four years, and I've met countless of latinos or foreigners who struggle day by day not being able to communicate. Talking to people was always a easy thing for me, that being with any type of scenario.
People-oriented worker, with energetic professional attitude with two years of experience as a bilingual assistance. Although I've worked in the restaurant business for most of my career, being bilingual still comes in use to communicate with co-workers and customers.
Tackles challenges with positivity and mindset of being able to overcome it. That's by working alone or with others greatly. Strong work ethic, adaptability and communication skills. Leadership experience such as managing and inspiring others day by day in the work space. To be even considered valuable and hardworking employee by supervisors and peers.
Overview
6
6
years of professional experience
Work History
Team Lead
Cheddar's Scratch Kitchen Darden Restaurants
Indianapolis, IN
10.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching. Also gaining professional trust to the point co-workers gain trust.
- Rotated through series of different stations based on team needs. Helping not just one position, but many others like servers, kitchen staff, host, bartenders and etc.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency and assist my co-workers.
- Started as a server in Cheddar's but was offered the position as a Team Lead by the General Manager.
- A day by day challenge we face as a Team Lead is deal with problems that involve customers. I take pride on staying on top of defusing any workplace conflict.
Service Advisor
Andy Mohr Nissan
Indianapolis, IN
09.2023 - 01.2024
- Scheduled appointments for service work to be performed on vehicles. Scheduling would be organized by the type of work being done and by the amount technicians that were present that day.
- Greeted customers and addressed any concerns or questions regarding their vehicle in a professional manner.
- Inspected vehicles as much as I could before being taken to the shop for repair, with the inspection the customer can be advised accordingly and the technician can be more prepared for the vehicle.
- Maintained records of customer interactions and transactions. That being denied services, customer in store credit, warranties, and other valuable information for future appointments.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards. Most importantly to give the customer assurance that their vehicle was correctly serviced.
- Explanation of the features and benefits of services offered by the dealership so customer is well informed and truly understand why their vehicle needs or needed the service.
- Upsold additional products or services when appropriate.
Bilingual Interpreter
Arsenal Technical High School
Indianapolis , IN
08.2021 - 01.2023
- Delivered real-time, accurate oral translations and interpretations for students and teachers.
- Interpreted conference calls and other workplace communications in real-time. Phone calls, meetings, zoom call and etc.
- Sat in on meetings to provide members with oral translations of conversations and information. Those members varying from students, staff, or parents.
- Compiled background information on content and context of translations for intended audience. Lesson plan reviewing was mandatory, as I would later have to explain to students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised children and participated with children in activities.
- Contacting parents, or guardians for unexcused absences, discipline issues, recognitions, or grade concerns.
- Assisted teachers with lesson preparation and curriculum implementation.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Distributed and collected tests and homework to prepare for grading by head teacher. Handing over classroom utensils or providing any necessities for the student such as paper, pencils, notebooks.
- Hallway Monitoring for students passing periods.
Server
Gold Coffee Pancake House
Indianapolis , IN
05.2018 - 06.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked service areas with supplies during slow periods.
Warehouse Packer
Aldis Warehouse
Greenwood, IN
09.2020 - 03.2021
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Used pallet jacks to move items to and from warehouse locations.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.2019
Some College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem-Solving
- Flexible Schedule
- Giving Constructive Feedback
- Translation Accuracy
- Computer Skills
- Relationship Building
- Leadership
- Person Oriented
- Positive Attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Sign Language
Elementary
Additional Information
- Born in Chicago, Illinois, September 28th, 2000. Moved to Mexico City in 2006.
- Lived in Mexico for 4 years from 2006 to 2010, where I Moved back to Chicago but throughout my whole life, visited Mexico City yearly, staying there for as long as 3 months with my family.
- Spanish speaking household for all of my life.
- Always looking forward to connect with people, that being co-workers or costumers.
- Ready to expand my career and learn new things everyday.
- Family Oriented individual, Can't help but think how much I want my parents to rest and also enjoy their life's. Looking to hopefully support my family.
- Striving to enjoy doing what they're doing every single day.
Timeline
Service Advisor
Andy Mohr Nissan
09.2023 - 01.2024
Team Lead
Cheddar's Scratch Kitchen Darden Restaurants
10.2021 - Current
Bilingual Interpreter
Arsenal Technical High School
08.2021 - 01.2023
Warehouse Packer
Aldis Warehouse
09.2020 - 03.2021
Server
Gold Coffee Pancake House
05.2018 - 06.2022
High School Diploma -
Southport High School
Some College (No Degree) -
Ivy Tech Community College of Indiana
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