Summary
Overview
Work History
Education
Skills
Timeline
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BREONNA THOMAS

Hopewell,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Also, I have the willingness to take on added responsibilities to meet team goals. I am seeking and looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Home Health Care Assistant

Home Health Services
01.2024 - Current
  • Supervised daily activities and provided assistance to staff.
  • Documented daily observations and progress , maintaining accurate information for healthcare team reference.
  • Educated patients on health management techniques, promoting self-care and independence when possible.
  • Implemented fall prevention strategies within the home environment, minimizing potential injury risks for patients.
  • Transported patients to appointments and errands, ensuring punctuality and safety during travel.

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
09.2021 - 01.2024
  • Manages inbound calls in a timely manner
  • Assists customers will all inquiries and applications regarding healthcare insurance
  • Adheres to all company policies and procedures
  • Utilizes all software's and scripts appropriately
  • Strives to exceed in all metrics and manages risk while providing excellent and accurate service.

SECURITY OFFICER

ALLIED UNIVERSAL
01.2021 - 09.2021
  • Ensured a safe work environment to all employees at given work sites
  • Responded to all emergency calls and panic alarms efficiently while following protocols
  • Completed all required paperwork and reports at the end of each shift.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

CORRECTIONAL OFFICER

SUSSEX STATE PRISON
09.2020 - 01.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

PSYCHIATRIC TECHNICIAN

CENTRAL STATE HOSPITAL
05.2019 - 09.2020
  • .
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.

Education

ASSOCIATES OF SCIENCE -

RICHARD BLAND COLLEGE
12.2020

Skills

  • Problem-solving skills
  • Self-discipline
  • Patience and Empathy
  • Project Management
  • Vital signs monitoring
  • Documentation
  • ADL support
  • Interpersonal Communication
  • Behavioral Management
  • Behavior redirection

Timeline

Home Health Care Assistant

Home Health Services
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
09.2021 - 01.2024

SECURITY OFFICER

ALLIED UNIVERSAL
01.2021 - 09.2021

CORRECTIONAL OFFICER

SUSSEX STATE PRISON
09.2020 - 01.2021

PSYCHIATRIC TECHNICIAN

CENTRAL STATE HOSPITAL
05.2019 - 09.2020

ASSOCIATES OF SCIENCE -

RICHARD BLAND COLLEGE

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