Breonte Hyman
Ruskin,FL
Summary
Dedicated insurance professional known for consistently exceeding customer expectations through effective communication, quality call handling, and dependable performance. Skilled at creating positive customer experiences, resolving concerns efficiently, and maintaining a high standard of accuracy and professionalism.
Overview
4
4
years of professional experience
Work History
Multi Product Specialist Sr
Progressive
Tampa, FL
06.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Consistently manage a high volume of customer interactions while maintaining quality, accuracy, and timely follow up
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Replying to emails within a timely manner
- Reaching out to clients to assist with signing applications and returning required documentation
- Review applications and support documents to identify discrepancies and ensure all required information is complete.
- Research issues evaluate available information and determine appropriate next steps to resolve customers.
Multi Product Specialist
Progressive
Tampa, FL
08.2023 - 06.2024
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Contacted lenders to update and finalize home policies
Sales Consultant
Progressive
Tampa, FL
10.2022 - 08.2023
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Built strong relationships with clients to identify needs and recommend suitable products.
- Educated clients on various insurance products to meet individual needs.
- Assisted in processing policy applications and renewals for accuracy and compliance.
- Developed personalized insurance solutions based on client assessments and risk evaluations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Hillsborough Community College
Tampa, FL07.2026
High School Diploma -
Lakewood Highschool
St. Petersburg, FL05.2017
Skills
- Call quality and customer experience
- Claims focused customer service
- Policy and procedure adherence
- Documentation review and accuracy
- Investigate and critical thinking
- Problem resolution
- Reliability and consistent performance
- Customer communication
- Time management and prioritization
- Active listening
- CRM and insurance systems navigation
- Data entry and recordkeeping
- Compliance and regulatory awareness
- Cross functional collaboration
- Attention to detail
Education
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Timeline
Multi Product Specialist Sr
Progressive
06.2024 - Current
Multi Product Specialist
Progressive
08.2023 - 06.2024
Sales Consultant
Progressive
10.2022 - 08.2023
High School Diploma -
Lakewood Highschool
Hillsborough Community College