LYN A SMITH
Roseville,MI
Summary
Dedicated and adaptable professional with 20+ years of experience in customer service, insurance, education, and administrative support. Skilled in communication, relationship building, conflict resolution, documentation management, and multitasking in fast-paced environments. Recognized for professionalism, empathy, and maintaining confidentiality while delivering exceptional service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Multi-Product Processing Specialist Sr.
Progressive Casualty Insurance Company
Mayfield, OH
11.2024 - Current
- Developed strong customer relationships through consultative communication and active listening, enhancing customer loyalty
- Researched, analyzed, and documented customer and lender information accurately and confidentially, ensuring compliance and data integrity
- Handled challenging interactions professionally, consistently achieving performance and time-management goals
- Processed insurance requests and maintained compliance with company standards
Licensed Sales Consultant
Progressive Casualty Insurance Company
Mayfield, OH
03.2022 - 11.2024
- Established strong customer relationships through consultative phone communication and active listening, enhancing client trust
- Analyzed customer needs to recommend appropriate insurance solutions and improve client experience
- Maintained composure and professionalism during challenging customer interactions and escalations, fostering positive resolutions
- Conducted thorough research and review of customer information, ensuring accurate documentation of interactions for future reference
- Consistently exceeded performance metrics and achieved the highest level sales consultant status while adhering to time management and compliance standards
Educational Paraprofessional - Special Education
Grosse Pointe Public Schools
Grosse Pointe, MI
08.2003 - 03.2022
- Supported students with intellectual, behavioral, and communication challenges to enhance learning experiences
- Collaborated with staff and parents to foster student success and strengthen classroom communication
- Assisted with classroom management and curriculum support to streamline instructional processes
- Maintained confidentiality and built positive relationships with students, staff, and families
Skills
- Customer service and client relations
- Insurance support
- Sales
- Communication skills
- Conflict resolution
- Process documentation
- Time management
- Microsoft Office and Google Workspace
- Research and internet research
- Team collaboration
- Problem solving
- Data processing
Certification
- Michigan Property & Casualty (P&C) License
ACT WorkKeys Certification
ETS ParaPro Certification
Timeline
Multi-Product Processing Specialist Sr.
Progressive Casualty Insurance Company
11.2024 - Current
Licensed Sales Consultant
Progressive Casualty Insurance Company
03.2022 - 11.2024
Educational Paraprofessional - Special Education
Grosse Pointe Public Schools
08.2003 - 03.2022