Bre'osha Hall
Chester,SC
Summary
Assisting customers with technical issues related to computer hardware and software by troubleshooting problems, providing solutions, and guiding users through necessary steps to resolve their concerns, often via phone, email, or remote access, while maintaining a high level of customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor
12.2023 - Current
- Maintain a quiet work space inside my home.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Patient Service Representative
AmerisourceBergen
01.2021 - 07.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Chat Support Representative
MarketSource Inc.
11.2018 - 12.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Education
Cosmetologist
Kenneth Shuler School of Cosmetology
Rock Hill, SC05.2022
Chester Senior High School
Chester, SC07.2018
Skills
- Data Entry and Analysis
- Microsoft Office
- Medical Billing Software
- Customer Service
- Claims Processing
- Typing Proficiency 55 wpm
- HIPAA Compliance Awareness
- Inbound and Outbound Calling
- escalation Courteous with strong service mindset
- Understanding Customer Needs
- Call Documentation
- Customer Service
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Iqor
12.2023 - Current
Patient Service Representative
AmerisourceBergen
01.2021 - 07.2022
Chat Support Representative
MarketSource Inc.
11.2018 - 12.2020
Cosmetologist
Kenneth Shuler School of Cosmetology
Chester Senior High School